ServiceNow Developer

ServBeyond Solutions' dedication to innovation, quality, and customer satisfaction has allowed us to become a well-recognized leader in providing digital services for our Government customers. We seek an experienced Mid to Senior ServiceNow Developer who can contribute to our customer success.

As a ServiceNow Developer, you will perform configuration, development, support, and maintenance of the ServiceNow implementation. You would work with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs, and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules. The ideal candidate will possess a deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Public Sector Digital Services (PSDS), Customer Service Management (CSM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM) and related ServiceNow modules, possess deep subject matter expertise related to ServiceNow platform, and have experience supporting government clients within HHS, CMS, DOD, and other federal agencies

***.

Please note: Applicants must reside in Alaba***

**ma

Primary Responsibilit**

• iesSupport the standup, configuration, and implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, PSDS, SPM, and others as requi
• redCreate and maintain Forms, Reports, Views, Workflows, Groups, and Ro
• lesCreate, maintain, and enhance Dashboards and reporting, including scheduled repo
• rtsCreate and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, et
• c.)Coordinate and support application and platform upgra
• desAssist with the design, creation, and cataloging of business process fl
• owsWork with other members of the ServiceNow development team to propose solutions based on business needs and strateg
• iesPerform the necessary tasks to design and configure ServiceNow functions to meet operational ne
• edsSupport business process re-engineering activities to move ticketing and order management capabilities into Service
• NowIdentify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performa
• nceInteract with the customer to address Systems Engineering technical considerations and associated problems, issues, or confli
• ctsDeveloping, configuring, and customizing the ServiceNow platform to fit business requireme
• ntsTroubleshoot and resolve probl
• emsOrchestrate and automate ta
• sksResponsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environm
• entProvide strong development and project on-track and on-task, and collaborate on an ongoing project in both new development and enhancements between engineers, developers, analysts, and other team memb
• ersFollow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow developm
• entCollaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and supp
• ortReview and apply any additional UI/UX requirements from the external and internal teams, and align with ServiceNow developm
• entUtilizes available programming methodologies and languages and adheres to coding standards, procedures, and techniques while contributing to the technical code documentat
• ionSupport data migration as nee
• dedDesign and implement solutions following established Configuration Management policies and standa
• rdsIntegrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintai
• nedWillingness to further grow and enhance skillset from more senior developers throughout each proj

**ect

Required Qualificat**

**ions

Educa**

• tion:Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Master's degree. Additional experience may be accepted in lieu of a de

**gree.

Certificat**
ions (Must hold the following certificat

• ions):ServiceNow Certified Application Developer
• (CAD)ServiceNow Certified System Administrator
• (CSA)At least 2 ServiceNow Certified Implementation Specialist (CIS) certifications, showcasing deep expertise in multiple ServiceNow areas such as ITSM, ITOM, HRSD, PSDS, CSM, or S

**ecOps.

ServiceNow Exp**

• ertise:Minimum: At least 3 years of experience with the design, development, and support of technology infrast
• ructureAt least 2 years of ServiceNow deve
• lopmentFamiliarity with Performance Analytics, Service Portal, and Flow Designer within Serv
• iceNow.Experience with ServiceNow u

**pgrades

Advanced Development**

• Skills:Proficiency in AngularJS and Portal Development to customize user expe
• riences.Expertise in ServiceNow Development APIs for building custom so

**lutions.

Met**

• hodology:Experience with Agile methodologies and project management p

**ractices.

Client-Facing and Presentati**

• on Skills:Comfortable presenting to large audiences, including senior leadership, government clients, and sta
• keholders.Ability to explain complex technical solutions in clear, non-techni

**cal terms.

Other Qual**

• ifications:The qualified candidate shall possess excellent customer service skills and the ability to work independently, prioritize tasks, schedule, and complete multiple
• assignmentsAbility to multitask and self-assign work in a fast-paced
• environmentStrong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership. Candidate shall have the ability to develop and present management-leve
• l briefingsDemonstrate potential and willingness to learn and adapt to rapid changes in
• technologyOpen to receiving mentoring from senior developers and subject mat

**ter experts

Preferred Qu**

• alificationsExposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) m
• odules, etc.Experience with JIRA, Git, an
• d ConfluenceUnderstanding of ITIL foundation or ITIL c
• ertificationAWS cloud and ServiceNow ce
• rtificationsExperience working with large software systems, including hardware integrat
• ion and testExperience working with multi-disciplinary technical devel
• opment teamsExperience moving from a legacy application to a new
• applicationExperience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality
• by the teamExperience using Kanban to improve flow on s
• upport teamsExperience with DevOps/DevSecOps and CI/CD im

**plementation

Work Environment &**

• amp; BenefitsHealth, Dental, Vision, and L
• ife Insurance15 days
• paid time off10
• Paid Holidays401(k) with employer
• contributionsProfessional development

**opportunities

Equal Employme**

nt OpportunityServBeyond Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or v

**eteran status.

Americans with Disabilities Act (AD**

A) RequirementsServBeyond Solutions is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability to apply for a position with us, please email us at hr@

The physical demands described below represent the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. The employee is regularly required to speak or listen and frequently uses hands or fingers to handle objects, tools, or controls. Occasionally, the employee must stand, walk, sit, and reach with hands and arms, as well as lift or move objects weighing up to 25 pounds. Specific vision abilities include close vision, distance vision, and the ability to adjust focus, with the noise level in the work environment usually being

low to moderate.