ems dispatcher ii

EMS Dispatcher II (Full Time)

HACKENSACK UNIVERSITY MED CNTR Hackensack, New Jersey

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• Requisition #
• ShiftDay
• StatusFull Time with Benefits

Overview
Our team members are the heart of what makes us better. At Hackensack Meridian
Health
we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Performs dispatch functions on behalf of the EMS department(s). Coordinates requests for EMS services. Responsible for efficiently and accurately managing incoming and outgoing telephone and radio communications. Acts as a liaison between EMS and those requesting EMS services, such as police departments, fire departments, other EMS agencies, civilians, case managers, social workers, and other facility representatives. Validates requestor information and associated documentation (e.g., PCS forms) and follows up on discrepancies on time. Processes 9-1-1 requests for service, including providing emergency medical call screening and pre-arrival instructions as indicated. Provides dispatch to EMS department units, and interacts with EMS crews. Communicates effectively with requestors, including updates regarding scheduling, delays, and other relevant information. Escalates concerns and conflicts to the chain of command promptly. Performs all other duties assigned by leadership.

Responsibilities
A day in the life of an EMS Dispatcher II at Hackensack Meridian
Health
includes:

• Receives and processes incoming and outgoing telephone and radio communication.
• Differentiates between routine and priority messages, and initiates and follows through on responses as required in a prompt, professional, and caring manner.
• Maintains confidentiality and abides by all HIPAA and patient privacy policies and regulations.
• Complies with all local, state, and federal laws, regulations, and guidelines.
• Records all requests for service through handwritten and computer entries.
• Processes requests for 9-1-1 services, including providing emergency medical call screening, and pre-arrival instructions.
• Dispatches units through radio, telephone, or other equipment provided, following established protocols.
• Coordinates requests outsourced to partner agencies including maintaining records of outsourced service requests. Escalates concerns and complaints related to outsourced service requests to the chain of command promptly.
• Maintains the status and location of all units and personnel.
• Manages resource requests for large-scale incidents when requested.
• Works with county Office of Emergency Management and NJ EMS Task Force representatives.
• Communicate with and respond to requests from other dispatch centers.
• Communicate and document all relevant information between the prehospital providers and receiving facilities.
• Maintains hospital diversion logs and provides notifications to stakeholders when appropriate.
• Troubleshoot all communications equipment problems and notify the appropriate service agency for repair.
• Submits event reports as needed.
• Validate documentation (e.g., PCS forms) following established protocols.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications
Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 1 year of customer service experience in a health care setting; or, 1 year of experience in dispatching law enforcement, fire department, or EMS services.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills And Abilities Preferred

• Experience working with case managers and insurance providers.
• Knowledge of county geo-political boundaries, major highways, and landmarks.
• Working knowledge of the radio system and its components.
• Working understanding of radio broadcast procedures.
• Familiarity with FCC Rules and Regulations.
• Familiarity with computer-aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.

Licenses And Certifications Required

• AHA Basic Health Care Life Support HCP Certification within 3 months of hire.
• Basic Telecommunicator within 3 months of hire.
• Advanced Emergency Medical Dispatch within 3 months of hire.
• ICS 100, ICS 200, Hazardous Materials Awareness within 6 months of hire.

Licenses And Certifications Preferred

• Emergency Medical Technician or Paramedic Certification New Jersey.

If you feel the above description speaks directly to your strengths and capabilities, then please apply today

Compensation
Minimum rate of $30.29 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

Job Duties
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our Network
Hackensack Meridian
Health
(HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.

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Awards We've Received

2025

US News & World Report 2025
- HUMC - #1 Hospital in NJ & #1 in NY Metro Area

2025

US News & World Report 2025
- Joseph M. Sanzari Children's Hospital - #1 Children's Hospital in NJ and #3 Children's Specialties in the Nation

2025

US News & World Report 2025
- JSUMC - #5 Hospital in NJ

2025

US News & World Report 2025
- John Theurer Cancer Center at HUMC - Ranked Nationally

2025

US News & World Report 2025
- HUMC - Best Hospitals Honor Roll

2025

Becker's Hospital Review 2025
- 7 HMH Institutions Named Among Becker's Top 100

2025

Newsweek 2025
- Hackensack Meridian Health - America's Greatest Workplaces for Mental Well-Being 2025

2025

Newsweek 2025
- Best Hospitals USA - HUMC - #59

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WE KEEP GETTING BETTER

At Hackensack Meridian
Health
, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It's also about how our team members support one another and how we show up for our community. Together, we're ready to transform health care and advance our mission to serve as a leader of positive change.

Join us and let's keep getting better together.

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