Learning and Development Specialist

The Learning & Development Specialist develops and facilitates high-quality training content that equips credit union employees with the knowledge, skills, and behaviors necessary to ensure a performance excellence culture. This role blends clear, engaging writing with adult-learning principles to design and deliver training that is accurate, accessible, and aligned with credit union culture and brand standards.

Key Responsibilities

Instructional Design

• Develop end-to-end learning solutions including eLearning modules, instructor-led training (ILT), virtual instructor-led training (vILT), job aids, quick reference guides, microlearning, and interactive scenarios.
• Apply adult learning theory, instructional design models (ADDIE, SAM), and accessibility best practices to all training materials.
• Build eLearning using tools such as Articulate Storyline/Rise, Adobe Captivate, or similar platforms.
• Use design tools (Canva, Adobe, Figma, or similar) to create visuals that support learning.
• Utilize the LMS (Cornerstone, Docebo, Absorb, or similar) to structure courses, schedule sessions, track completions, and monitor analytics.

Training Facilitation

• Facilitate engaging ILT and vILT sessions for new hires, systems training, compliance, member experience, operations, and other organizational training needs.
• Adapt facilitation style to accommodate diverse learning styles and experience levels.
• Lead discussions, demonstrations, hands-on practice, role plays, and scenario-based activities to reinforce learning.
• Evaluate learner progress and partner with leaders to support post-training development or remediation as needed.

Writing & Content Development

• Write clear, engaging, and accurate content that simplifies complex credit union products, systems, policies, and procedures.
• Ensure all instructional content supports compliance requirements (e.g.,