Office Manager

As the premium provider of drinking water and water treatment services for the greater part of a century,
Hall's Culligan
continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

As a Hall's Culligan
Office Manager,
you'll ensure smooth office operations by handling customer interactions, resolving issues, and supporting cross-functional teams. This role involves monitoring customer communications, troubleshooting problems, and collaborating with departments for timely resolutions. The Office Manager also manages scheduling, billing, office tasks, and provides regular reports to the General Manager, while maintaining compliance standards.

Why you'll love working here:

• We offer a full-time, Monday-Friday work schedule.
• Base Competitive pay with the opportunity to earn monthly bonuses
• You'll receive paid time off (PTO) at a generous accrual rate.
• You'll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We're a stable and growing family-oriented company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You'll have the opportunity to utilize Culligan equipment in your home free of charge

What you'll do:
Customer interaction and issue resolution:

• Monitors customer interactions via phone & email, using tracking software when applicable, including call center monitoring.
• Effectively and accurately addresses escalated customer concerns, troubleshoots problems, and provides accurate information.
• "Owns" issue resolution, and collaborates with other departments when necessary.
• Comfortable handling heightened conflicts, and difficult conversations.
• Works with departments to coordinate the removal of rental equipment when customers fail to pay.

Product and service knowledge:

• Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
• Offer product/service recommendations and educate customers.

Documentation and reporting:

• Ensures customer interactions and transactions are documented properly in customer service software.
• Works with upper leadership on creating and pulling reports needed.
• Ensure payroll commissions, bonuses, and other compensation are assembled, balanced to WaterFlex, and submitted to payroll by the payroll submission deadline without errors or omissions.
• Month end processing of bills and reports.

Time management:

• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.

Documentation and reporting:

• Ensures customer interactions and transactions are documented properly in customer service software.
• Works with upper leadership on creating and pulling reports needed.
• Ensure payroll commissions, bonuses, and other compensation are assembled, balanced to WaterFlex, and submitted to payroll by the payroll submission deadline without errors or omissions.
• Month end processing of bills and reports.
• Works with collections agencies as needed.

Cross-functional office support:

• Manage general office staff duties to include by not be limited to, assisting walk-in customers, balancing cash register, phone coverage and call tracking, scheduling install and service calls, customer