Administrative Assistant 1

Provide key administrative support and serve as a receptionist for the SUNY Cortland Disability Resources Office. Position is Monday – Friday 8:00am-4:30pm with 1 hour for lunch between 12:00-1:00pm.
Serve as the primary administrative assistant support for the Director. Some ongoing oversight and support will be expected related to responsibilities of the Associate Director, Technology Accessibility Coordinator, Learning Strategist, Testing Administrative Services Program, and Sensory Room.

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What makes SUNY Cortland a great place to work?

• Our positions provide predictable salary progressions, and many offer permanency.

• Generous benefits include health, dental, and vision insurance, various retirement program options, paid family leave and/or parental leaves, flexible spending and dependent care accounts, long term disability and tuition reimbursement.

• SUNY Cortland prioritizes work-life balance and well-being in all forms. The university's state-of-the-art Student Life Center is free for employees to use, with membership options for families. SUNY Cortland's Child Care Center welcomes the children of employees and community members, as space allows. Alternate work schedules are available with a supervisor's approval.

• Professional development opportunities exist through training, continuing education programs, tuition reimbursement and conference travel, based on funding.

• Cortland County and surrounding areas offer easy access to arts, entertainment, outdoor recreation and much more. Experience Cortland dives deep into the region's offerings

Major Responsibilities

Front Desk & Communication Management

• Serve as the first contact for students, parents, faculty, staff, and administrators in a highly confidential and high-traffic office.
• Screen all telephone, email, and in-person requests for appointments, information, and assistance, and refer to the appropriate staff member as needed.
• Coordinate and schedule student appointments and meetings with faculty or colleagues on campus for department staff.
• Offer listening, understanding, and empathy for requests and situations that arise for anyone who contacts the office.

Data & Records Management

• Establish and maintain confidential files for students seen for disability resources support using online profiles through the scheduling program and database.
• Maintain currently held office files as needed.
• Use database for data entry and to schedule appointments for students, faculty, and staff as needed.

Administrative & Operational Support

• Prepare and review correspondence for meetings, programs, and reports for Disability Resources as needed.
• Make all office purchases with procurement card, reconcile money spent, monitor and replenish office inventory, and provide operating budget oversight as needed.
• Make travel arrangements and complete related paperwork, and assist with HR paperwork for staff, annually.
• Monitor the need and send Webex links for appointments daily.

Program & Service Coordination

• Facilitate coordination of note takers, accessible furniture, and other accommodations as needed.
• Coordinate student participation in the NYS Agency Based Voter Registration Program.

Functional and Supervisory Relationships

The AA1 position reports to the Director of Disability Resources, Suzanne Sprague and will support the Disability Office Staff; Associate Director, Learning Strategist, Technology Accessibility Coordinator, and Accessibility Associate as needed.

Required Qualifications

Appointment to this position could be a permanent competitive appointment or a permanent non-competitive appointment.

1. Permanent Competitive Appointment Options:

Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for this title. If you are on the Civil Service eligible list for this title, you may receive a canvass letter via email. You must record your response via and follow instructions in the canvass email.

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