IT Support Engineer

Geary's Bakeries Ltd

Glenfield, England, United Kingdom

Glenfield, England, United Kingdom

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About

IT Support Engineer Location: Leicester - LE3 8JR AND Loughborough - LE12 8LD Shift Pattern: Monday - Friday, 40 hours Salary: Competitive The Role The IT Support Engineer will provide high-quality IT support across the business while developing skills in systems, infrastructure, and security. The role will serve as a key point of contact for IT support queries and will also contribute to ongoing maintenance, security, and improvements to the IT environment. This is a development-focused role, designed to grow into broader systems and infrastructure responsibilities over time. The business operates in a fast-paced manufacturing environment, requiring flexibility, adaptability, and a strong customer service mindset.Your main responsibilities include: IT Support & Customer Service * Provide 1st/2nd line IT support to users across the business (on-site & remote) * Log, prioritise, and resolve IT support tickets within SLA * Assist with onboarding and offboarding of staff, including account setup and access management * Troubleshoot hardware, software, and connectivity issues Systems, Security & Infrastructure Support * Assist with patch management across endpoints and servers * Perform backup checks, monitoring, and basic restore activities * Support routine network and firewall configuration changes under guidance * Assist with cyber security improvements and best practices * Assist with asset management, documentation, and change records Projects & Continuous Improvement * Assist with system improvements, standardisation, and operational efficiency initiatives Flexibility & Out-of-Hours Support * The role requires a degree of flexibility and occasional out-of-hours support to assist with planned system changes, upgrades, or incident response About Us At Geary’s, we’re on a crusade to make proper bread more accessible to more people. We’re passionate about re-imagining the way Great Britain thinks about their everyday loaf. This passion is at the heart of everything we do, and have done, since 1906. We are ‘born and bread’ in Leicestershire and proud of our long-standing heritage. Today we operate from three sites on a 24/7 operation and we’re made up of over 800 people: a friendly, diverse, and outgoing team, passionate about making a difference to the bakery industry. We provide full training and support, and the chance to learn new skills from some of the best master bakers in the country. We invest in those who are committed to our craft and offer great opportunities to develop into supervisory and management roles. Our brilliant benefits include BUPA Cashback scheme, Death in Service, a Cycle to Work scheme and free delicious bread! Plus, if you refer a friend to join our team, you could earn up to £500! #wearegeary About You At Geary’s, we look for people who show up every day to do their best. We’re a passionate, friendly team and look for the same qualities in our new recruits. We firmly believe your attitude and approach is just as important (if not, more so) than the skills and experience on your CV. What we’re looking for: Essential * Experience in an IT support or technical support role * Strong customer service skills, with the ability to communicate effectively and professionally with users at all levels * Experience with AD, Group Policy, Microsoft 365 (including Intune) * Basic understanding of networking concepts (IP, DNS, DHCP) * Willingness to learn systems administration, security, and infrastructure technologies * Driving License Desirable * Experience working in manufacturing environments * Exposure to network security concepts * Experience with technologies such as: * Microsoft 365, including Intune * FortiGate * NGAV (e.g. CrowdStrike, SentinelOne, Microsoft Defender) * Cisco * Paxton * Any experience supporting macOS, iOS, or Apple devices Knowledge/Qualifications: * ITIL Foundation (advantageous) * CompTIA qualifications (advantageous) * Microsoft certifications (advantageous) All applicants must have the right to work in the UK, at point of interview, and for the tenure of employment contract. As part of the recruitment process, you will be asked to provide documented evidence of your eligibility to work in the UK. If you have not heard from us within seven days, unfortunately you have not been successful on this occasion, but we wish you every success in your search for a new position. No agencies

Glenfield, England, United Kingdom

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English

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