Commercial Analytics Manager
Cleo
- London, England, United Kingdom
- London, England, United Kingdom
About
About Cleo: At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating. About the Company: Cleo is a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. We seek individuals who excel in their field and embody a culture of collaboration and positive impact. If you’re driven by complex challenges that push your expertise and want to share in Cleo’s scaling success, this could be your fit. Follow us on LinkedIn for updates on new product features and team insights. About The Role: Every person at Cleo cares about building a product customers love and scaling it to millions of people. To do this, we need a deep understanding of our customers, our unit economics, and how product decisions translate into sustainable commercial outcomes. As a
Commercial Analytics Manager , you’ll combine hands-on analytical work with people management to drive Cleo’s commercial and product strategy. You’ll work closely with Commercial, Strategic Finance, and Product teams to uncover insights, size opportunities, and ensure data is a first-class input into decision-making. You’ll sit within Cleo’s wider data function, helping raise the bar for commercial analytics while remaining deeply involved in the work yourself. Role & Responsibilities: The Commercial Analytics team drives Cleo’s understanding of product and commercial performance across profitability, conversion, retention, and new product launches. Reporting to the Head of Commercial Analytics, you’ll manage a team of 3–4 analysts while personally delivering high-impact analysis, with roughly a 40-60% split between hands-on work and people/stakeholder leadership. The role involves collaboration with key partners across Commercial, Product, and Strategic Finance, and, where relevant, Risk and Credit. Responsibilities Monitor Cleo’s key commercial KPIs: reporting, dashboarding, alerting, measurement frameworks, and cross-functional communication to ensure leadership and squads have timely visibility into performance, trends, and drivers. Lead high-impact discovery analytics across core commercial KPIs (e.g., conversion, retention, LTV). Identify data-driven opportunities for growth, cost reduction, and improved product decisions in partnership with Commercial and Product. Manage and develop a team of analysts, set clear priorities, coach for impact, and ensure delivery that influences strategy and outcomes. Build, improve, and maintain commercial data foundations, including cost tracking and scalable data models (e.g., dbt); ensure timely data modelling updates to match business needs through a healthy team backlog. Own commercial sizing and decision frameworks, modeling the impact of new initiatives, pricing changes, and feature launches on user value and company performance; continually improve sizing, forecasting, and decision-making processes. Example projects you might lead Build a commercial KPI framework with weekly executive readouts and alerts for major funnel, revenue, and cost movements. Diagnose a conversion or retention shift, identify key drivers, and influence related product/commercial plans. Evaluate the commercial impact of policy/product changes (including credit/risk economics where relevant). Lead analytical work to support the launch of a new financial health product: translate commercial terms into timely revenue and cost data tracking and reporting frameworks. Must-haves 7+ years of experience in analytics, data, or a related field, ideally in a growth, subscription, or consumer product environment. Experience managing and developing analysts in a high-performing culture. Strong expertise in LTV, unit economics, gross margin, and profitability analysis. Highly proficient in SQL, with end-to-end experience across the data pipeline. Experience with dbt and modern analytics engineering practices. Experience in experimentation-driven product environments. Proven ability to influence senior stakeholders through clear, concise data storytelling. Strong cross-functional collaboration skills with Product, Commercial, and Finance teams. Highly self-directed, organized, and focused on outcomes. Nice-to-haves Experience in credit risk analytics Python skills for deeper analysis or modelling Familiarity with forecasting, pricing, or scenario modelling What you get A competitive compensation package (base + equity) with termly reviews, aligned to quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures A clear progression plan with support to grow, lead others, challenge the status quo, and own your impact. Flexibility and a healthy work-life balance; we support you to have the balance you need. Work where you work best. We’re globally distributed; if you live in London, there is a hybrid option with office days, and if outside London, travel to us a few times per year. Travel costs are covered. Other Benefits Company-wide performance reviews every 4 months Generous pay increases for high-performing team members Equity top-ups for promotions 6% employer-matched pension in the UK 25 days annual leave plus public holidays (plus an extra day per year up to 30) 1 month paid sabbatical after 4 years Private Medical Insurance via Vitality, dental, and life cover Enhanced parental leave Regular socials and activities, online and in-person OpenAI subscription coverage Online mental health support via Spill Workplace Nursery Scheme And many more Welcoming Everyone We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. App access for people in the UK & Europe: If you are an iOS user, please use this link to sign up to our TestFlight version of the app to try the functionality: https://testflight.apple.com/join/fDG9hWng By submitting this application, I confirm that all information given in this application for employment and any attached documents are true to the best of my knowledge. I understand that if any information is false or misleading, my application may be rejected or employment terminated. I consent to the processing of my personal data in accordance with Cleo AI's Candidate Privacy Notice.
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Languages
- English
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