IT Technician

Job Overview

Integrated Technologies, Inc. is one of the premier IT and office equipment suppliers in Southern Idaho. Our 47+ year history is rooted in the desire to be regarded as a service-oriented company that successfully takes care of its clients and employees. Many companies satisfy themselves simply by completing a sale. We do not. Ongoing client support is the core of our business.

And that's why we need YOU

We combine knowledgeable technicians with a comprehensive training program, allowing our team of experts to provide clients with high quality service that continually exceeds their expectations. If you're looking for an organization that supports your strong work ethic and passion for success, that doesn't micro-manage employees, Integrated Technologies is a great place to start or continue a career in technology

Come work with us as an IT Technician based out of our Twin Falls, ID location. You will do equipment setups, hardware and software troubleshooting, installation, configuration, and maintenance of desktops, laptops, printers, and mobile devices. Your service area includes, but is not limited to, the Magic Valley Area with assistance in surrounding territories as needed.

We strive to support our IT Technicians both inside and outside of the office and want them to achieve a healthy work/life balance.

• We offer a rate between $ $21.00 an hour
• Lucrative lead fees and even commissions
• Benefits and PTO
• Standard work hours are Monday - Friday 8 am to 5 pm

Here's what you'll be doing:

• Computer and server setups and installations
• Assisting customers with hardware and software, including Microsoft software and operating systems.
• Diagnose hardware and software issues with Microsoft Windows computers.
• Document calls and their resolution in our ticketing system.
• Collaborate with senior IT staff for escalated issues.
• Install networking equipment, including switches, firewalls, and access points.
• Work within a team of likeminded professionals.
• Interact with our customers in a positive and professional manner.
• Drive a company-provided vehicle stocked with the tools and parts you need to be effective at your job.
• Put your interest in technology and problem-solving skills to use every day.

What you bring to the position:

• Working knowledge of Windows OS, Microsoft 365, and common IT tools.
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Certifications such as CompTIA A+, Network + or Microsoft are a plus.
• Knowledge and use of IT ticketing systems, such as ConnectWise Manage, is a plus.
• Demonstrated desire and ability to learn new information.
• Organizational skills and attention to detail.
• Ability to work independently and positively as part of a team.
• Ability to safely operate a motor vehicle, proof of a current, unrestricted driver's license for the state in which the job is located.
• Ability to lift 50 lbs and push/pull heavy equipment with assistance.

We provide you with all the necessary tools to ensure your success, which includes training and one-on-one support. You will be provided with uniform shirts, a laptop, a smart phone, and company vehicle.

Integrated Technologies, Inc. is a drug-free workplace / Equal Employment Opportunity Employer

Integrated Technologies, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Integrated Technologies, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual experience and qualifications, without regard to a person's sexual orientation, gender identity, gender expression, religion, disability, race, creed, color, sex, age, national origin or ancestry, or any other status protected by the laws or regulations in the locations where we operate.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Flexible spending