Assistant Manager

Local Neighborhood Hardware store is looking for an Assistant Manager in the Portland area.

We are seeking a highly motivated and experienced Retail Assistant Manager to join our team. As an Assistant Manager, you will oversee the daily operations of our retail store, ensure exceptional customer service, and drive sales growth. This leadership role requires strong organizational skills, excellent communication abilities, and a passion for delivering an outstanding shopping experience.

Duties:
- Management of the retail store, including sales, customer service, inventory management, and employee scheduling
- Develop and implement strategies to achieve sales targets and increase profitability
- Train and develop retail staff on product knowledge, sales techniques, and customer service standards
- Conduct regular performance evaluations and provide feedback to team members
- Monitor inventory levels and coordinate with suppliers to ensure adequate stock availability
- Ensure compliance with company policies and procedures, as well as local regulations
- Handle customer complaints and resolve issues in a timely manner
- Collaborate with the marketing team to plan and execute promotional activities
- Maintain visual merchandising standards to enhance the store's appearance

Skills:
- Strong customer service skills with the ability to build rapport and resolve customer concerns
- Proficiency in retail math for inventory management and sales analysis
- Proven track record in driving sales and achieving targets
- Experience in training development and conducting effective employee training sessions
- Excellent interviewing skills to identify top talent for the retail team
- Strong organizational skills with the ability to prioritize tasks effectively
- Multilingual abilities are a plus for serving a diverse customer base
- Proficient in administrative tasks such as record keeping, scheduling, and reporting
- Previous experience in store management or sales management is preferred

Join our team as a Retail Manager and enjoy competitive compensation along with opportunities for career advancement. Apply now to be part of our dynamic retail environment

The average workweek expected is 45 hours.

Job Type: Full-time

Base Pay: $49,000.00

Benefits: Monthly bonuses based on store performance

401(k)

Medical Insurance – 75% employer contribution
Insurance

Work Location: In person

Job Type: Full-time

Pay: From $49,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Health insurance

Application Question(s):

• A prospective client tells you she has used your main competitor for 10 years and likes their product.

What would you do?
A. Ask what she would change about your competitor's product
B. Acknowledge the long-standing relationship, but tell her you should be her supplier
C. Tell her about your product and leave a sample
D. Highlight your competitor's drawbacks and how your product is superior
E. Thank her for her time and ask for referrals you can pursue

• Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident.

What should Ahmad say to her?
A. Tell her that he'd prefer to talk about it in private later
B. Tell her that she's being unprofessional
C. Ask her if she has proof that his team left the mess
D. Thank her for letting him know and promise to talk to his team
E. Apologize for the mess on behalf of his team

• A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person