Assistant Retail Manager

We are looking for an experienced 
Assistant Retail Manager
 to ensuring both the operational excellence and customer experience of the dispensary. This includes overseeing day-to-day store operations, leading retail staff, ensuring compliance, and upholding Native Sun's commitment to hospitality, safety, and community engagement.

The ideal candidate will possess exceptional customer service and leadership skills, a problem-solving attitude, strong attention to detail, and the ability to balance day-to-day operational precision with a welcoming and educational retail experience.

Customer Experience & Hospitality

• Lead by example to uphold Native Sun's hospitality and service standards.
• Interact with, educate, and advise customers face-to-face and by phone.
• Act as a primary point of contact for guest concerns and inquiries.
• Identify and implement strategies to improve guest experience and satisfaction.
• Develop and maintain community relationships to promote the brand and local engagement.
• Serve as a brand ambassador during and outside of scheduled work hours.
• Oversee daily dispensary operations, ensuring compliance, safety, and efficiency.
• Monitor and maintain product inventory and cash management systems.
• Ensure first-in, first-out operations for all inventory and supplies.
• Ensure that store operations align with company values and regulatory standards.
• Evaluate and improve operational management systems, processes, and best practices.
• Evaluate and improve hospitality processes, training, and best practices.
• Work cross-functionally with marketing and senior management to optimize store performance.
• Conduct regular quality control and monitor KPIs.
• Assist with store supply purchasing, inventorying, and receiving.

Team Leadership

• Train and develop retail staff to deliver exceptional service.
• Schedule, assign, and oversee day-to-day duties of team members.
• Model professionalism and composure during high-volume or stressful periods.
• Address employee relations matters with discretion and professionalism, seeking GM or HR guidance when necessary.
• Encourage staff engagement, accountability, and growth.

Compliance & Administration

• Ensure all activities remain legally compliant and aligned with company policies.
• Maintain thorough and accurate records for inventory, transactions, and reporting.
• Oversee daily and weekly cash handling, including deposits and reconciliation.
• Collaborate with the operations, administrative, and executive teams to ensure precise data flow and reporting.
• Report incidents, feedback, and operational challenges promptly to the General Manager or Department Leader.

Facility Management

• Maintain a clean, safe, and welcoming environment inside and outside the facility.
• Conduct regular inspections to identify maintenance needs and coordinate resolutions.
• Uphold all health, safety, and security protocols.

Other Duties

• Perform additional responsibilities as assigned by the Dispensary General Manager or Executive Leadership.
• Demonstrate a can-do attitude and strong work ethic focused on long-term company goals.

Qualifications – Experience and Education

• High school diploma or equivalent required; post-secondary education in a related field preferred.
• 4+ years' experience in a fast-paced, client-service intensive industry (hospitality and retail experience strongly preferred).
• 2+ years' experience in a team lead or similar leadership role.
• Proven track record of leadership, accountability, and progressive responsibility.
• Proficient with POS systems, Microsoft Word and Excel, and standard office equipment.
• Strong understanding of compliance within regulated environments.
• Skilled in accurate inventory control and cash management.
• Exceptional verbal and written communication skills, including customer and employee engagement.
• Ability to multi-task, prioritize effectively, and remain calm under pressure.
• Demonstrated integrity, confidentiality, and professionalism at all times.
• Familiarity with cannabis products and culture preferred, but not required.

Physical Requirements

• Extended periods of standing, walking, bending, and reaching.
• Ability to lift up to 50 pounds unassisted.
• Must be 21 years of age or older.
• Valid driver's license and reliable transportation required.

Company Culture

Be a Native Sun brand ambassador and train team members to represent the brand vision, mission, values, and culture appropriately.

• Vision: Our vision is a world where the use and appreciation of cannabis is de-stigmatized, people are able to access high quality cannabis at an affordable price and have the education and support to find the cannabis that's best for them.
• We envision Native Sun to be a company on the forefront of cannabis experience, elevating the perspective on what cannabis can be and how it can benefit people, while building a sustainable and fair company structure that benefits everyone.
• Mission: Our mission is to curate experiences that allow all people access to the best that cannabis has to offer.

Follow and implement Native Sun core values:

• Accountability - We hold ourselves accountable for our contributions to our team's success and to meeting the needs of our guests who trust us to provide for them.
• Positivity - We embrace the positive nature of cannabis and approach all situations with a positive and proactive mindset. We always assume positive intent from everyone.
• Integrity - We respect the responsibility we have as stewards of the cannabis plant and act according to our shared values.
• Gratitude - We are grateful for the opportunities we have to follow our passions and make a positive impact on the world through cannabis.
• Teamwork - We understand that only through the strength of our collective teams can we achieve our shared mission.
• Hospitality - We make people feel like they belong.

EEO Statement

Native Sun is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), race, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, age (40 and older), AIDS/HIV status, arrest and conviction information, status as a registered qualifying medical marijuana patient or registered primary caregiver, admission to a mental facility, military service, veteran status, or any other status protected by federal, state, or local laws. Native Sun is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement,