Program Manager – Adolescent PHP/IOP

Adolescent Wellness Academy (AWA) | Boca Raton, FL
Full-Time | In-Person
11:00 AM–7:00 PM or 12:00 PM–8:00 PM
Bilingual required: English + Spanish or Portuguese

• Direct experience in mental health or behavioral health

• Hands-on experience in PHP and/or IOP programs

• Experience working with adolescents and families

• Prior operations or administrative leadership in a clinical setting

• Bilingual fluency (English + Spanish or Portuguese)

• Eligibility for DCF & AHCA Level-2 Background Check

Candidates without behavioral health, PHP/IOP, and adolescent experience will not be considered.

The Operations Manager is the day-to-day operational lead of our adolescent PHP/IOP program. This role partners closely with the Clinic Director to ensure the clinic runs smoothly, safely, and in full compliance—so clinicians can focus on care and families feel supported.

• Manage daily schedules in KIPU (groups, intakes, IPEs, NP sessions)

• Coordinate with clinicians, group facilitators, nutrition, and psychiatry

• Support admissions flow and parent communication (groups, reminders)

• Provide Wellness Coordinator coverage as needed

• Serve as the primary front-desk presence for families and visitors

• Oversee supplies, inventory, facilities, IT coordination, and vendors

• Prepare intake materials and support program events/logistics

• Assist with insurance verification and basic operational reporting

• Maintain client records, attendance, census, assessments, and outcomes

• Support incident reporting, EOC checklists, fire drills, and emergency logs

• Assist with crisis documentation and regulatory compliance needs

• Track PTO and review hours for hourly staff

• Support recruiting coordination, onboarding, and training compliance

• Assist with team communication, recognition, and engagement efforts

• 2+ years operations or administrative experience in behavioral health

• Strong organizational skills in a fast-paced clinical environment

• Comfort engaging with adolescents, families, and clinical teams

• Proficiency with EHRs (KIPU preferred), scheduling tools, and spreadsheets

• Calm, professional presence in high-acuity situations

You are the operational anchor of the clinic. Your leadership ensures:

• Teens feel safe and supported

• Families experience clarity and consistency

• Clinicians can focus fully on care