Floor Manager

We are seeking a Floor Manager to lead front-of-house service during operating hours and ensure an exceptional guest experience. This role is hands-on and service-driven, responsible for managing staff, pacing service, maintaining standards, and solving problems in real time. The Floor Manager is the point person on the floor and sets the tone for hospitality, professionalism, and execution.

Key Responsibilities

Guest Experience & Service

• Lead all FOH operations during service
• Actively engage with guests to ensure satisfaction and handle concerns professionally
• Maintain service standards, timing, and presentation
• Ensure smooth pacing between kitchen and dining room
• Resolve issues quickly and discreetly

Staff Leadership

• Supervise servers, bartenders, hosts, bussers, and runners
• Assign sections, manage breaks, and adjust staffing as needed
• Lead pre-shift meetings and communicate nightly priorities
• Coach staff on service, professionalism, and upselling
• Enforce policies consistently and fairly

Operations & Controls

• Monitor reservations, waitlists, and table turns
• Coordinate with the kitchen on ticket flow and timing
• Ensure proper opening and closing procedures
• Handle comps, voids, and adjustments responsibly
• Maintain cleanliness, organization, and ambiance standards

Sales & Performance

• Drive revenue through strong hospitality and table management
• Encourage responsible upselling of food and beverages
• Monitor service charge/gratuity procedures per house policy
• Support special events, prix fixe menus, and promotions

Qualifications

• 2+ years of restaurant management or lead service experience
• Strong floor presence with the ability to lead under pressure
• Excellent communication and interpersonal skills
• Solid understanding of service standards and guest recovery
• Experience with POS systems (Toast preferred)
• Ability to work nights, weekends, and holidays
• Calm, confident, and solution-oriented leadership style

Job Types: Full-time, Part-time

Pay: $ $30.00 per hour

Work Location: In person