Entry-Level Service Advisor

Location: Kool Toyota
Pay Range: $40,000–$55,000 annually (based on experience)

Kool Toyota is looking for an Entry-Level Service Advisor to join our busy and growing Service Department. This role is ideal for someone who has some dealership experience—preferably in a Service Lane or Service Department—and is ready to grow their career in a fast-paced, customer-focused environment.

The Service Advisor serves as the primary point of contact between our customers and service team, ensuring a smooth, positive experience from check-in to vehicle pickup.

• Greet customers promptly and professionally in the service drive
• Listen to customer concerns and accurately document vehicle service needs
• Create and manage repair orders using dealership systems
• Communicate recommended services and updates clearly to customers
• Coordinate with technicians to ensure timely and accurate repairs
• Provide accurate estimates and explain repair timelines and costs
• Maintain consistent communication with customers throughout the service process
• Ensure a high level of customer satisfaction by delivering an excellent service experience
• Support overall service lane flow in a fast-paced environment

• Previous dealership experience required, preferably in a Service Lane or Service Department
• Strong customer service and communication skills
• Ability to multitask and stay organized in a high-volume environment
• Comfortable working in a fast-paced, team-oriented setting
• Basic computer skills and ability to learn dealership software systems
• Professional appearance and positive attitude
• Automotive knowledge is a plus, but not required

• Competitive pay range of $40,000–$55,000, based on experience
• Full benefits package, including medical, dental, vision, and 401(k)
• Paid time off and paid holidays
• On-the-job training and career growth opportunities
• Supportive, team-oriented work environment
• Opportunity to build a long-term career with Kool Automotive Group

At Kool Toyota, we take pride in providing an exceptional customer experience while fostering a positive workplace culture. We value teamwork, integrity, and growth—and we're excited to welcome someone who shares those values.