Assistant Program Specialist

Responsibilities

•    Provide programmatic and administrative support to the Program Specialists in the Adult Education area (Foundations)
•    Serve as intake coordinator with members to provide accurate information on programs and policies, referring members as appropriate; collect and conduct quality assurance on documentation required; and problem solve member issues 
•    Schedule members for classes, liaise with instructors, and organize all logistical aspects of various Adult Education programs
•    Learn the functionalities of the Learner Management System to assist with tracking registration, generating lists of applicants and following up with students
•    Assist with program orientations, and the processing of assessment documentation and test results
•    Complete and submit required paperwork to the Department of Program Administration on a timely basis, ensuring that protocols for attendance and other instructional activities are followed
•    Assist Program Specialists in monitoring and tracking program outcomes, attendance and other data using the internal tracking database
•    Provide quality customer service to members, as well as accurate and timely information about various program, the department and the Fund
•    Perform additional duties and projects as assigned by management

Qualifications

•    High School Diploma or GED required; College Degree preferred
•    Minimum three (3) years administrative experience required, preferably in a general office or adult learning environment
•    Spanish bi-lingual required
•    Basic skill level in Microsoft Word and Excel preferred
•    Knowledge of databases, social media and online learning platforms preferred
•    Excellent organizational skills, keen attention to details, and ability to work well under deadline pressure
•    Strong verbal and written communication skills; ability to work both independently and as a team player
•    Ability to travel to various sites in the New York Metropolitan Area required