senior it support engineer

ABOUT THE CLIENT

The company delivers digital and AI-driven solutions specifically for the life sciences and healthcare industries.

It provides end-to-end engineering, informatics, and data science services, leveraging deep scientific and technical expertise to build scalable, secure, and compliant digital platforms.

Core services and areas of expertise include:

• Artificial Intelligence
• Scientific Informatics and Laboratory Informatics
• Development of custom laboratory software solutions
• Data Science and Data Engineering
• Solution Design, including modern data-management infrastructures for scientific research
• Cloud Engineering with strong capabilities in GCP and AWS
• High-Performance Computing (HPC) solutions for workloads such as cell image analysis and molecular docking

PROJECT DETAILS

This role is part of a large-scale enterprise infrastructure initiative supporting mission-critical systems used in scientific research, data processing, and high-performance computing environments. The focus is on Level 3 (L3) support for complex UNIX/Linux and virtualization platforms that power analytics, laboratory informatics, and cloud-based workloads.

YOUR TEAM

You will join a globally distributed Infrastructure & Platform Operations team responsible for maintaining and improving enterprise-grade Linux/Unix environments that support scientific, analytical, and data-intensive workloads.

WHAT'S IN IT FOR YOU

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

RESPONSIBILITIES

Monitor and resolve alerts via ServiceNow and TrueSight for Linux/Unix and virtualized systems.
Troubleshoot filesystem, CPU, memory, swap, and agent issues.
Execute approved standard changes such as service restarts, configuration updates, and agent reinstalls.
Perform health checks and first-level troubleshooting for GPFS, LSF, OpenShift, and RStudio environments.
Use Ansible Tower and Red Hat Satellite for patching and configuration management.
Maintain and improve automation scripts and reporting tools for recurring operational tasks.
Collaborate with the on-site team and L3 SMEs for escalated or hardware-dependent incidents.
Participate in the on-call rotation approximately once per month, providing after-hours support for high-priority incidents.
Escalate and coordinate tasks with L3 Support Engineers.
Ensure ServiceNow tickets and incident bridges are properly updated during off-hours events.

SKILLS

• Strong experience supporting RHEL 6–9 and Ubuntu 20/22/24 in production environments, including patching, monitoring, and incident response.
• Hands-on experience with VMware ESX, GPFS, and LSF, and working knowledge of OpenShift and RStudio services.
• Strong understanding of Ansible Tower, Red Hat Satellite, Puppet, and shell scripting.
• Experience with ServiceNow, TrueSight, and PATROL for monitoring and ITSM processes.
• Solid grasp of Linux networking and remote troubleshooting practices in large enterprise environments.
• 3–5 years of experience in Linux/Unix support within enterprise environments.
• RHCSA and/or ITIL v4 Foundation certification.
• Ability to work independently and effectively within remote, structured support operations.
• Excellent problem-solving, documentation, and communication skills.
• EST availability

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