Field Technical Support Rep

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world's leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

PowerUp Technician

Technical Support

• Provide support for a fast-growing group of team members in multiple divisions
• Heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices
• Top-notch customer-focused support
• Excellent written and verbal communication skills
• Engaged in cross-train efforts amongst peers where applicable
• Contribute to site-level operational readiness, process improvements
• Effectively manage up as needed
• Self-aware of gaps in skills, works to improve
• Frequent collaboration with site lead, acting as back-up when delegated to
• Cross-platform collaboration with immediate peers
• Assist the Service Desk by actively taking/resolving intake calls

• High School Diploma, GED, or equivalent certification
• At least 3 years of experience in remote administration and end user support
• At least 3 years of experience with Windows 10 or earlier operating systems
• At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)
• At least 1 year of experience with macOS (High Sierra)

• Bachelor's Degree in Business, Information Systems, Computer Science, or Military experience
• 1+ years of experience with Active Directory services integration
• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
• Apple certification(s)
• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
• 1+ years of macOS Server administration experience
• 1+ years of experience with Active Directory
• 1+ years of macOS Server administration experience
• 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
• 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync, or Skype
• 1+ years of experience with Mac experience supporting 100+ end users
• 1+ years of experience with image deployment, software and system testing, and encryption and security tools (McAfee) on Windows and macOS

Position Information

Richmond, VA

Mclean, VA

Plano,TX

Salary and Other Compensation: The Hourly salary for this position is $20.94/hr. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

windows

• mcaoS
• Servicenow
• ticketing

Field Technical Support Rep

Richmond, Virginia, US

Anshul

Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.