SR Special Acct Rep

Base Salary: $60, $75, based on experience) + Order writer commissions.

Summary:

The Senior Special Accounts Representative is responsible for supporting the Outside Sales team by building trust and strengthening relationships with our existing high touch, high value key customers. This person services a high volume of sales and represents Acme in the most positive light by providing extensive product knowledge, a high level of customer service and demonstrating superior problem solving skills.
 

Responsibilities: Duties

• Acts as an advisor and consultant to a group of valuable customers to meet their needs in managing a high volume of sales orders with accuracy and attention to detail;
• Manages a high volume of orders to facilitate sales orders, sales bids, vendor quotes, procurement, material receiving, and shipping to customers;
• Prepares and issues sales quotes that adhere to company standards and guidelines; while working to provide creative solutions that benefit the customer and mind Acme's bottom line;
• Follows up with customers to make sure their needs are being met, and offers solutions wherever necessary;
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and/or making recommendations;
• Researches and sources product for customers using a variety of tools, including but not limited to: Eclipse, catalogs, websites, and industry and store contacts;
• Proactively communicates with customers about expected delays or issues with their order;
• Follows up promptly on all customer requests for information;
• Develops good working relationships and rapport with customers;
• Assists the Branch Manager with day to day tasks and business management as needed;
• Ability to step in for the branch manager when necessary due to vacation or illness; must be able to handle and deal with any day to day issues that arise during these times;
• Maintain Invoice queue daily;
• Maintains backorders daily;
• Maintains trouble queue;
• Participate in sales and marketing events as facilitated by the Company;
• Follows the directives of the Branch & Regional Manager.

Skills: Technical Qualifications/Experience

• Minimum of 3 years customer service experience
• Experience managing high value accounts and great track record of meeting and exceeding goals;
• Extensive knowledge of Acme's customer base, products and a strong ability to manage and maintain high value accounts with little supervision;
• Proficiency in the principles and practices of customer service and sales within the industry;
• Strong product knowledge of Acme's inventory;
• Advanced verbal and written communication skills;
• Proven ability to independently manage priorities and conflicting timelines;
• Flexible, adaptable, customer service-oriented personal style;
• Advanced understanding of Solar Eclipse (POS) System, Microsoft Excel, and Adobe operating systems;
• Demonstrate understanding of sales margins;
• Competency with reading, navigating and understanding construction plans and specifications;
• Demonstrate proficiency in developing and executing written communications, reports and plans;
• Strong attention to detail;
• Goal oriented, energetic, and engaging;
• Strong problem solving and analytical skills; ability to review problems, ask the right questions , and find and implement solutions that positively impact the customers' business success and Acme's value as a partner;
• Ability to interact in a professional manner with employees at all levels within the Company as well as customers and vendors;
• Ability to multi-task and maintain focus while prioritizing the needs of a multitude of customers;
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency;
• Takes on projects and tasks outside of the scope of Special Accounts that are functions of general business operations, as needed.
• Ability to follow and demonstrate written and oral instructions, documented procedures and Company policy.

Working Conditions: Physical Requirements

• The employee is regularly required to sit; walk; use hands to finger, handle, or feel a computer mouse or other computer equipment; reach with hands and arms; talk and hear; use hands and arms to reach for, grasp and manipulate objects;
• The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl;
• May be required to remain in a stationary position for extended periods of time while on the telephone, or while operating or using office equipment and computers, or while writing;
• May be required to move or traverse considerable distances in the facility during the course of a workday.
• Must function equally well in both an office and warehouse environment.