Customer Service Associate

At Mavericks Solutions, we combine the strategic approach of a sales and business consulting firm with a genuine commitment to service. We're hiring a Customer Service Associate in St Johns, to join our collaborative team supporting a regional Rogers campaign. This role offers the opportunity to deliver thoughtful solutions that resolve concerns while ensuring customers feel heard, valued, and confident in their service choices.

As a Customer Service Associate, we prioritize your development from day one. Through comprehensive training, you'll gain the skills and confidence needed to represent our client's services professionally and authentically. You'll work directly with customers to answer questions, guide service selections, and manage a smooth onboarding experience that builds trust and long-term satisfaction.

Key Responsibilities of the Customer Service Associate

• Conduct targeted outreach within assigned territories, introducing fiber internet, wireless, and bundled service options using approved engagement guidelines.
• Assess connectivity needs, usage patterns, and budget considerations to qualify prospects and recommend appropriate service tiers.
• Present tailored service solutions and manage the full acquisition process from initial contact through activation using internal systems.
• Coordinate onboarding workflows, ensuring all documentation, provisioning, and delivery steps meet client standards.
• Maintain accurate CRM records, tracking pipeline progress, service status, and engagement milestones.
• Analyze territory performance data and share insights to improve outreach effectiveness, conversion rates, and customer retention.

Minimum Qualifications

• High school diploma preferred.
• Experience in customer service, sales support, outreach, or campaign-based roles; telecom or subscription services experience is a plus.
• Strong communication skills with a solution-oriented approach to customer interactions.
• Highly organized and detail-focused, with the ability to manage documentation and activation timelines.
• Comfortable using CRM tools and customer data to support outreach and pipeline accuracy.
• Self-motivated and goal-driven, with the ability to succeed in structured, performance-based environments.