VIP Associate

About the Role
We are looking for a VIP Associate for our northeast region to assist our VIP team to help build and maintain our Player Loyalty Retention Operations. In this role, you will focus on helping expedite payments and withdrawals as well as outbound calls to our theScore BET players under the VIP mark. We are looking for someone who has a passion for sales and is hungry to engage more players to our various gaming platforms.

About the Work

• Communicate with VIPs in a professional manner
• Answers VIPs questions in a manner that reflects an understanding of the department and property in general
• Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies.
• Develop relationships and offer tailored rewards through regular correspondence
• Drive key VIP sales metrics, contributing to customer engagement, and net revenue.
• Research VIP competitor activity in each market
• Communicate different promotions that the sportsbook and casino is offering
• Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly
• Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested
• In partnership with the CRM team identify unique and creative ways to establish value for high end players
• Complete applicable workflows to meet player satisfaction criteria
• Attend and assist with VIP events as needed
• Must be available nights, weekends and holidays as needed
• Perform other duties as assigned

About You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Experience with sports betting, gaming economies, and player behavior strongly requested
• Some previous sales experience required
• Excellent relationship building skills
• Excellent problem-solving abilities
• Ability to travel (up to 50% of the time) to attend and assist with running VIP events
• Must be at least 21 years of age.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Willingness to travel and work nights and weekends.
• Passionate about providing top level service

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