VIP Agent

General Function / Purpose:
The VIP Agent delivers high-touch, concierge-level travel support to executive clients, acting as a single point of contact for all travel needs. This role requires discretion, efficiency, and attention to detail in arranging complex domestic and international itineraries, including air, hotel, car rentals, car service, and special requests. The goal is to ensure exceptional client satisfaction and build strong relationships with clients, colleagues, and vendors.
Key VIP Desk Features:

• Meet & Greet Services: Coordinate seamless airport transitions.
• Premium Ground Transport: Bookings with top-tier providers (e.g., Savoya); armed security when needed.
• Proactive Reconfirmation: Monitor and confirm travel components (e.g., hotel, car, check-ins).
• Concierge Services: Booking for tee times, spa, dining, and other custom requests.

Core Responsibilities:

• Arrange complex and routine travel (air, hotel, car, car service, rail) per company and client policies.
• Research visa/passport needs for international travel.
• Offer expert-level travel consultation and personalized service.
• Maintain traveler profiles and booking records (Sabre).
• Process exchanges, refunds, and apply corporate discounts.
• Use tools like Sabre, OBT, Groundspan, and company tracking/reporting systems.
• Stay current on travel trends, tools, and industry standards.
• Participate in training and continuous improvement efforts.

Proficiency Expectations:

• Efficiently book:
  • Simple domestic trips (within 10-15 min)
  • Domestic multi-leg or simple international trips (within 20-30 min)
  • Complex international itineraries (within 30-40 min)
• Apply fare rules, exchanges, name changes, unused ticket credits.
• Book car services and handle third-party bookings outside Sabre.
• Provide detailed recaps of bookings via email or phone.
• Finalize and quality-check bookings, invoices, and communications.

Qualifications:

• 5+ years' experience in corporate travel; VIP client experience required.
• Strong command of Sabre, including pricing, scripts, and ticketing.
• Expertise in airline, hotel, and car contracts.
• Impeccable customer service and communication skills.
• Proficiency in Microsoft Office, email, and messaging tools.
• Strong multitasking, problem-solving, and research capabilities.
• Flexibility to support clients outside standard hours.
• Strong knowledge of domestic/international destinations and regulations.