Front Office Assistant

At Oral and Facial Surgery of the Shoals- Sheffield, we are seeking a skilled and friendly Front Office Assistant to join our team. This role is essential in ensuring a welcoming experience for our patients while supporting the front office with daily operations.
 

The ideal candidate will have experience in a Dental office setting and possess excellent communication and organizational skills.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phone calls and direct them appropriately. 
• Schedule and confirm patient appointments.
• Efficiently check patients in and out. 
• Verify patient information and insurance coverage.
• Collect and post payments accurately.  
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts. 
• Manage communication with referring practices.
• Perform administrative office tasks using a computer and dental software. 
• Maintain patient confidentiality in accordance with HIPAA regulations. 

Requirements

• 1+ years of dental front desk experience preferred.
• 1+ years of customer service experience preferred. We value a friendly, patient first attitude.
• Strong verbal and written communication skills.
• Proficiency with computer-based tasks.
• Professionalism, reliability, and a positive attitude.
• High school diploma or equivalent.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short- and Long-Term Disability Coverage
• Paid Time Off (PTO)
• 401(k) Retirement Plan with Company Match