CUSTOMER SERVICE REPRESENTATIVE

Prostar Services is growing fast and we're looking for an energetic, detail-oriented, customer-focused CSR to help our homeowners get fast, professional HVAC + Plumbing service. This is NOT a boring call center job - this is a high-impact, fast-moving, customer-experience role inside one of the top service companies in Eastern NC.

If you're positive, organized, love talking to people, and thrive in a busy environment, this is the perfect job for you.

• Competitive hourly pay + performance bonuses

• Full-time, year-round work

• Paid holidays & vacation

• Growth path: CSR → Dispatcher → Call-By-Call → Office Lead

• In-house training

• Supportive, drama-free team

• A company that actually appreciates you

Your job is simple:
Turn inbound calls into booked appointments - fast, friendly, and accurately.

Day-to-day responsibilities:

• Answer inbound calls with energy & professionalism

• Book jobs using our proven call-flow scripts

• Enter customer info accurately into ServiceTitan

• Follow up with customers to confirm appointments

• Provide 5-star communication on every interaction

• Support techs, dispatch, and the operations team

• Keep the schedule tight, full, and organized

You're the first impression of our company - and we treat the role with respect.

We want a CSR who brings energy, accuracy, and personality.

Must be:

• Friendly & positive

• Organized & detail-oriented

• Fast on the computer

• Great on the phone

• Able to multitask under pressure

• Coachable and eager to learn

• Team-first mindset

• Reliable and dependable

Experience in HVAC/plumbing/dispatch/call center is a plus, but not required - we will train the right person.

Our culture is simple:

• A-Team only

• No drama

• No laziness

• Everyone grows

• Everyone wins

We invest heavily in our people because employees are the heart of our company.