Information Technology Solutions Specialist

Purpose: This position is responsible for managing all day-to-day Information Technology operations, services, and data projects at Pima Council on Aging (PCOA).

Category: Full-time, Exempt

Reports to: Vice President of Operations

Compensation: From $52, Dependent upon relevant education, experience, and preferred qualifications).

Schedule, Post of Duty, & Travel Requirements:

• 37.5 hours weekly, primarily Monday-Friday, 8:30 a.m. – 5:00 p.m.
• This position is located at the Lupu Building (8467 East Broadway, Tucson AZ
• Some remote work may be available.
• Some travel is required between PCOA locations.

Major Duties & Responsibilities:

• Manages employee system access, credentials, and building security for new hires and terminations.
• Maintains organizational resources such as phone/email lists, org charts, facility request forms, and data repositories.
• Sets up and administers phone extensions, dial plans, shared voicemails, and related telecom needs.
• Develops technical guides, training videos, live presentations, and process documentation.
• Coordinates with third-party Managed Service Provider to provide on-site and remote technical support to staff and volunteers, including software troubleshooting, and provides some direct user support.
• Recommends and implements process improvements to automate tasks and streamline workflows.
• Supports technology projects and system transitions (e.g., SharePoint, Zoom, WordPress, centralized data systems).

Essential Functions:

• Attends and actively collaborates with others at all scheduled meetings and trainings.
• Builds and maintains a cooperative working relationship with others.
• Utilizes technical expertise to complete all assigned tasks with an emphasis on quality and timeliness.
• Works independently and collaboratively with others with minimal supervision.
• Performs tasks at a proficient level and handles more difficult, complex, or irregular tasks.
• Ensures that work adheres to local, state, and federal governmental regulations, and other applicable rules and requirements.
• Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams).
• Participates in individual and team meetings, huddles, trainings, and scheduled events.

Qualifications: An equivalent combination of education and experience related to the position may be considered.

• A Bachelor's degree in Information Technology or a closely related field.
• At least four (4) years of experience in computer systems, phone systems, and desktop applications; five (5) years is preferred.
• Experience with Office 365, Microsoft Azure, SharePoint, WordPress, and Zoom is preferred.

Additional Qualifications:

• Must have reliable transportation.
• Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry background clearance.

Knowledge, Skills, & Abilities:

• Knowledge of and skill in the use of computer systems, networks, security, telecommunications, databases, and storage systems.
• Ability to appropriately use, protect, and preserve the confidentiality of information.
• Ability to demonstrate a commitment to the vision, mission, and values of Pima Council on Aging and its family of non-profit companies.
• Ability to effectively communicate with, receive information from, and convey information to others.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Ability to manage time, organize work, set priorities, meet deadlines, and follow up on work assignments with minimal supervision.
• Ability to professionally represent the organization and work harmoniously with diverse populations including staff, clients, and providers.

PCOA offers a comprehensive benefits package, including:

• Employees working at least thirty (30) hours per week are eligible for medical, (PPO and HDHP with or without an HSA) dental, and vision benefits. Employees working at least thirty-seven and a half hours per week are eligible for additional voluntary life and AD&D, as well as long- and short-term disability benefits.
• Regular, full-time employees receive fourteen (14) paid holidays, twenty-one (21) days of vacation, and fifteen and a half days of sick leave. Part-time employees receive a prorated amount of time off depending on the number of hours worked.
• A bilingual pay differential is available to employees in a bilingual-eligible position upon receiving an acceptable score on a fluency examination.
• Employees are immediately eligible to contribute and are vested in a 401K plan upon hire.
• An employee wellness and employee assistance program are available to support the health and wellness of all PCOA employees and members of their households.
• In-house training and professional development opportunities are available.

About Pima Council on Aging:

Pima Council on Aging's mission is to promote dignity and respect for aging and to advocate for independence in the lives of Pima County's older adults and their families. We are Pima County's leading experts on aging well, advocacy, and unbiased information for older adults and their families. Founded in 1967, PCOA was among the first aging services organizations in the nation. We are passionate about improving the experience of aging in our community.

With more than five decades of service to Pima County's communities, we have developed an unparalleled network of service partners and programs and older adults. This allows us to continually find new ways to serve our community through direct services and partnerships. We strive to be inclusive, innovative, and integrated into the fabric of our community. The agency budget of $17M, which includes Caregiver Training Institute and Pima Care at Home (members of the PCOA family of nonprofit agencies), is comprised of national, state, and local government contracts; grants, contributions, and gifts; program fees; and special event revenues.

Our Commitment to Equal Employment Opportunity:

At Pima Council on Aging, we don't just accept differences – their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.

Pay: From $52,311.87 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings