Front Desk Receptionist

Job Overview
About the Center: The Comprehensive Behavioral Health Center of St. Clair County is located in East St. Louis, IL. The Center has been in operation since 1957 serving the needs of children, adolescents, and adults.

Our mission is to provide quality individualized essential services for people in need of emotional, rehabilitative and social support. We strive to be the top-ranking Community Behavioral Health Center within its size, population and category within the State of Illinois.

Overview: Help direct people to the services they need. Talk directly with clients and their families to determine their needs, their medical history, physical and mental state, and special requirements. Provide and guide patients to the right areas.

Duties and Responsibilities:

• Greet and welcome clients who enter the building; direct them as needed
• Check computer scheduling system to determine whether clients have an appointment
• Notify company staff of scheduled client arrival
• Direct new clients to intake specialist
• Maintain security by following procedures, monitoring logbook, and issuing visitor badges
• Answer a multi-line telephone system and direct calls
• Keep a clean and safe reception area

Skills and Qualifications:

• Strong communication, including writing, speaking and active listening
• Excellent telephone skills
• Great customer service skills, including interpersonal conversation, patience and empathy
• Good problem-solving and critical thinking skills
• Ability to be discreet and maintain the security of patient or customer information
• Effective computer skills to learn and use scheduling system

Education and Experience:

• High school diploma or GED
• At least one year of experience as a receptionist

Hours:

Part-time, 20 hours per week

Reports to: Manager, Medical Records and Billing

Pay: $16.00 per hour

Expected hours: 20.0 per week

Work Location: In person