Operations & Office Manager

Overview

The Operations & Office Manager supports the Executive Director and ensures the efficient day-to-day functioning of the Chamber of Commerce office. This role requires a highly self-directed individual who can independently identify needs, prioritize tasks, and maintain a professional, welcoming environment without requiring close supervision. The Operations & Office Manager reports directly to the Executive Director and follows their direction in all operational, administrative, and member-service tasks.

This is a part-time position (typically Monday/Wednesday/Friday, 9–4), with increased hours - 40 or more - expected during the annual Apple Butter Festival.

Key ResponsibilitiesOffice Operations & Administrative Support

• Serves as the day-to-day office manager under the direction and oversight of the Executive Director.
• Provides consistent, reliable support to the Executive Director on all administrative, operational, and membership-related tasks.
• Maintains QuickBooks Online, processes bills, and prepares checks for signature.
• Maintains organized and accurate digital and physical records.
• Keeps the office clean, organized, and visitor-ready at all times.
• Acts as the welcoming face of the Chamber for visitors, members, and callers.

Communications & Membership Support

• Assists in maintaining the Chamber website, membership roster, and membership directory.
• Supports membership outreach and membership-drive initiatives.
• Coordinates, prepares, and assists in sending twice-weekly email blasts in collaboration with the Executive Director and Chamber members.
• Maintains digital records of online payments, form submissions, and membership updates.

Events & Community Support

• Supports all Chamber events, including the annual Apple Butter Festival (increased hours required).
• Assists in distributing promotional and marketing materials.
• Schedules and attends Chamber meetings and prepares accurate and timely meeting minutes.
• Works professionally with volunteers, community partners, and local businesses.

Other Duties

• Performs additional tasks as assigned by the Executive Director.
• Adheres to all confidentiality and conflict-of-interest standards required of the Berkeley Springs–Morgan County Chamber Board of Directors.

Qualifications & Competencies

The successful candidate will:

• Be well-organized, self-directed, and capable of working independently with minimal supervision.
• Demonstrate consistent quality, accuracy, and timeliness in all work performed.
• Possess strong written and verbal communication skills.
• Be proficient with Microsoft Office (Word, Excel), QuickBooks Online, and general office technologies.
• Be capable of maintaining up-to-date, accurate website information.
• Understand the needs and issues facing the local business community, public agencies, and community organizations.
• Maintain a current, valid driver's license.
• Meet education/experience requirements equivalent to an Associate's degree in Business Administration, Marketing, Organizational Leadership, or a related field (relevant experience may substitute).

Preferred Skills (Training available)

• Experience with Zoom/Teams or other video conferencing tools.
• Basic knowledge of web design (Wix preferred) and graphic/media creation tools (Canva, Photoshop, etc.).
• Budgeting and financial record-keeping experience.
• Experience supporting or organizing community events.
• Fundraising and/or grant writing familiarity.

Schedule

• Part-time: Typically Monday, Wednesday, Friday, 9 a.m.–4 p.m.
• Additional hours during festivals, events, and peak periods
• Occasional weekends as needed

Pay: $20.00 per hour

Expected hours: No less than 21.0 per week

Work Location: In person