Reservations Coordinator

Who We Are

Adventure Caravans is a RV Tour company based out of Livingston, Texas. Since 1994 we have offered guided tours around the US, Canada, Alaska and overseas, with a focus on delivering once in a lifetime trips for our guests. Adventure Caravans offers a competitive salary and benefits package, a flexible and supportive work environment, and the opportunity to grow and learn from a team of travel experts, all while making a difference in the lives of our customers.

Job Description

Are you looking for a rewarding career in the travel industry? Do you have excellent communication and organizational skills, with a strong attention to detail? If so, you might be the perfect candidate for our Reservations Coordinator position.

We are looking for a motivated person to join our team as a full-time Reservations Coordinator. This position entails working to organize RV tours, with responsibility for researching destinations, routes, and attractions that meet our high standards of quality and customer satisfaction. It requires communicating with vendors such as campgrounds and activities, and other administrative tasks that come with organizing trips such as creating itineraries. You will also coordinate with our guides to ensure smooth and safe operations.

Responsibilities

• Organize multiple trips per year, incorporating changes and improvements
• Request and manage reservations with vendors, working within budget and negotiating for the best solution
• Maintain and update reservation contract database and files
• Create and manage travel itineraries and prepare trip documents for guests
• Coordinate with field staff to ensure trip runs smoothly
• Assist in managing inbound phone calls from guests and vendors
• Available to assist field staff outside of work hours during emergencies

Skills

• Excellent communication and negotiation skills
• Strong problem-solving abilities to identify and correct issues
• Ability to manage a heavy administrative workload
• Excellent organizational skills with strong attention to detail
• Ability to multitask and work under pressure and deadlines
• Experience with project management, planning and coordinating tours or events
• Ability to work independently and as part of a team
• Proficiency in MS Office, Google Maps, and ability to learn new software as required
• Knowledge of the RV and travel industries

Education/Experience

Required:

• One year of general office experience
• Bachelor's degree

Preferred:

• Hospitality/Tourism industry experience

Pay & Benefits

• Pay: $20 - $25 per hour depending on experience.
• Paid Vacation and Holidays
• Health Insurance including dental and vision with company contribution
• 401k with company match

Schedule

• 40 hours per week
• 8 hours per day, Monday – Friday
• Work Location: This position offers remote work flexibility. However, the employee's primary work location will be considered to be our Livingston office, as occasional travel to the office will be required for onboarding, meetings, or business needs.

Job Type: Full-time

Pay: $ $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote