Sr. Help Desk Administrator

The Company:

VeSync is a portfolio company with brands that cover different categories of health & wellness products. We wouldn't be surprised if you have one of our Levoit air purifiers in your living room or a COSORI air fryer whipping up healthy and delicious meals for you every night.

We're a young and energetic company, we've had tremendous success, and we are constantly growing our team. As we garner more industry attention – just check out our accomplishments and awards by CES Innovation, iF Design, IGA, and Red Dot – we also need driven and talented people to join our team.

That brings us to you, and what you'll be joining. Our teams are smart and diligent and take ownership of their work – they're confident in their work but know how to collaborate with open ears and a spirit of learning. If you're down-to-earth, approachable, and easy to strike up a conversation with, this may be a great fit for you.

Check out our brands:

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The Opportunity:

The IT Helpdesk Administrator provides technical support, system administration, and operational management across a hybrid infrastructure consisting of Windows-based environments in both office and cloud platforms (e.g., Microsoft 365, Azure). This role supports end-users, maintains endpoint standards, manages identity and access, and ensures the reliability, security, and performance of core IT systems.

The ideal candidate is customer-centric, highly organized, and capable of troubleshooting diverse issues ranging from desktop support to network connectivity and cloud service administration.

What you will do at VeSync:

• End-User Support

• Serve as primary point of contact for Level 1 and Level 2 helpdesk tickets.

• Troubleshoot issues with Windows 10/11, Office applications, Outlook, VPN, printers, and other end-user technologies.

• Provide remote and in-person support for hardware, software, and connectivity issues.

• Assist new hires with onboarding,