Patient Coordinator

Are you looking to make a difference in healthcare? Look no further  

MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We're a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you.

Facility: Novant Health Imaging Ballantyne

Location: 14215 Ballantyne Corporate Place Suite 140A Charlotte, North Carolina 28277

Position Type: Full-Time

Work Schedule Details: M-F 8a-4:30p

As the first point of contact for patients, referring physicians, and visitors, you will play a vital role in creating a welcoming and positive experience at our imaging center. This position is responsible for greeting patients and their families, ensuring they feel comfortable, and anticipating their needs throughout their visit.

Key Responsibilities

• Warmly welcome patients and visitors, providing exceptional customer service.
• Check patients in and verify necessary information for appointments.
• Answer incoming calls promptly and route them to the appropriate team member.
• Schedule patient appointments accurately and efficiently.
• Collect patient balances and financial responsibilities at the time of service.
• Perform general front desk duties, including administrative tasks as needed.

What We're Looking For

• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• A customer-focused mindset with a commitment to patient care.

Education:

• High School Diploma or equivalent

Prior Experience:

• 0 - 2+ years of experience working in a customer support role or hospitality field

Special Qualifications:

• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Preferred Skills/Experience:

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor's Degree

A career at MedQuest Imaging will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the upmost positive work environment. Benefits offered include:

• Competitive salary package
• Health, Dental, and Vision insurance
• Health Savings