Customer Service Manager

OK International is a global manufacturer of electronic benchtop tools and precision dispensing solutions worldwide. We have two major product lines: Metcal electronics bench tool solutions and Techcon dispensing Systems.

We have facilities in Cypress California (US), Chandlers Ford (UK) and Shenzhen (China) supporting our customers worldwide. The OK International Team is dedicated at putting customers first, having an entrepreneurship mindset, innovative culture, cultivating relationships and never compromising on integrity. Welcome to our team

OK International is part of the Dover Engineered Products segment of the Dover Corporation. Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."

The Customer Service Manager will manage the Customer Service/Order Entry department. The Customer Service Manager is responsible for ensuring that customers are supported, retained, satisfied and their orders are processed in an accurate, timely and efficient manner. The manager of this department will also be responsible for driving outbound sales activities designed to uncover new opportunities and qualify incoming leads.

Job Duties

• Manager to be the bridge that drives communication between Sales, Marketing and Operations towards common goals.
• Oversee internal systems to ensure accuracy and efficiency in sales order bookings and customer shipments.
• Establish uniform correspondence procedures and style practices that benefit the customer.
• Work with marketing teams to implement procedures and processes to grow the volume and quality of incoming leads.
• Manager will train team on processes to qualify leads, uncover new accounts and opportunities, as well as close on the sale of product.
• Manage, develop and implement processes and goals for outbound sales activities targeted directly to the end user.
• Oversee the OK International Technical Support department to insure the processes and policies are designed to meet and exceed the customers' expectations.
• Manage field service support team on all OK International products. Ensure appropriately trained engineers are available to address customer needs via phone support and customer site visits.
• Review and coordinate sales channel promotions, programs, and