CRM Application Manager (m/f/d)

We are ALTANA: one group of companies – four divisions: BYK, ECKART, ELANTAS, and ACTEGA. A global leader in specialty chemicals and with myriad opportunities for you to develop and grow. Enrich your life with this decisive plus!

With more than 8.000 employees, the ALTANA Group achieved sales of over 3 billion euros in 2024. ELANTAS, a company of ALTANA AG, is a globally leading provider of innovative insulation and protective materials for the electrical and electronics industry. These play a crucial role in advancing the transition to electromobility and the expansion of renewable energies. ELANTAS products are for example used in electric motors, generators and transformers but are also found in everyday products such as smartphones, card readers, and power drills.

CRM Application Manager (m/f/d)
Location: Wesel on the Lower Rhine

Exciting opportunities await you – in this role, you will drive the design, implementation, and operation of a modern, scalable CRM platform based on Microsoft Dynamics, collaborate closely with business stakeholders and an external consulting partner, and take a key role in both technical delivery and the ongoing development of CRM services across the organization. Your further tasks include:

• Platform Development & Architecture
  • Building the CRM application according to the architectural framework
  • Defining and maintaining system configuration and technical documentation
  • Developing CRM dashboards, processes, and reports tailored to business needs
• Data Integration & Governance
  • Integrating data from SAP S/4HANA in the application
  • Establishing data governance, quality assurance, and harmonization processes while ensuring secure and compliant data access
• Service Build-Up & Operation
  • Contributing to the definition of the operating model for the reporting platform (roles, processes, service definitions)
  • Collaborating within a small internal team to support platform operations as well as ensuring application scalability, performance, and maintainability
• Stakeholder Engagement
  • Collaborating with business stakeholders to understand reporting needs
  • Leading workshops, training sessions and enablement activities
  • Aligning reporting strategy with business and IT goals while continuously improving operating and reporting capabilities based on user feedback

With this profile you convince us – if you hold a bachelor's or master's degree in IT, project management, or a related field, bring at least seven years of professional experience with Microsoft Dynamics CRM (Sales), and have a strong background in managing complex, international CRM initiatives. Your other skills and competencies include:

• Excellent English skills, written and spoken
• Proven experience in project management, including the coordination of team members across different time zones
• Very good knowledge of Microsoft Office applications
• Outstanding communication and stakeholder management skills

You can count on ALTANA – By joining the ALTANA Group, you will be working in an organization with a unique culture of innovation that encourages individual ideas and talent and promotes open, trusted collaboration. ELANTAS offers you a lot of advantages. In detail: Look forward to a position in a stable company that is excellently positioned for the future. You will also enjoy …

• a comfortable working environment where everyone knows each other personally and exchanges views, as well as short information and decision-making paths
• an excellent environment for implementing your ideas paired with constructive openness to new developments and other ways of thinking
• modern pension schemes
• flexible working hours with options to work partially remotely
• very attractive development opportunities in a globally active and growing group of companies