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Corecom Consulting
Information Technology Service Delivery Manager
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- +3
- United Kingdom
- +1
- +3
- United Kingdom
About
We're looking for a proactive and analytical
2nd Line Delivery Manager
to lead support operations and drive continuous improvement in a fast-paced tech environment. You'll take ownership of
incident and problem management , work closely with cross-functional teams, and ensure the support function delivers measurable impact at scale.
What you'll be doing: ✅ Lead the lifecycle of incidents and problems — root cause to resolution ✅ Drive process improvements, automation, and SLA adherence ✅ Collaborate with Product and Engineering to prioritise fixes ✅ Act as Incident Commander for high-priority issues ✅ Champion customer needs and data-led performance
What you’ll bring: Strong technical background in IT ops or support Experience with SLAs, MTTR, root cause analysis Excellent communicator, leader, and team collaborator ITIL knowledge and continuous improvement mindset
What you’ll get: 32 days holiday + bank hols Private dental insurance Virtual GP, mental health support & health checks Enhanced parental leave & return coaching Dog-friendly office + social events CPD training budget & charity volunteering days Based in or near Leeds? Want to shape high-impact support in a mission-led tech company? Let’s talk.
Drop us a message or apply directly.
Nice-to-have skills
- IT Operations
- Root Cause Analysis
- ITIL
Work experience
- IT Project Manager
Languages
- English
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