Creative Services Manager

We're seeking someone to join our team as a Creative Solutions Manager to service the marketing and communications needs of the Firm from our NY office.
In the Corporate Services division, we empower our businesses by creating collaborative workplace solutions and commercial services that enhance the employee and client experience, while optimizing the value of our sourcing and third-party lifecycle to enable the Firm to do-and-win business. This is a Director level position within the
Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
What you'll do in the role:
- Partner closely with internal clients to ensure creative briefs are developed to achieve business and marketing objectives
- Work directly with project managers and designers to ensure projects are delivered in scope, on time and on budget
- Serve as point of escalation for internal clients interfacing with vendor creative team
- Engage in proactive planning with internal clients and vendor team, looking for opportunities to exceed expectations and evolve our services
- Collaborate with global Creative leadership, operations and project management teams to share best practices, performance metrics and develop case studies articulating business impact
- Conduct regular meetings with clients to actively seek performance feedback on both process and work product, and provide that feedback to vendor partner to support a culture of continuous improvement
Knowledge, Skills & Attributes
- Strong interpersonal, negotiation and problem-solving skills
- Knowledge of current marketing, communications and advertising trends and best practices
- Sharp oral/written communication and presentation skills
- Well-honed leadership, analytical and decision-making ability
- Ability to develop lasting professional relationships with clients
- Demonstrable business acumen and a deep understanding of business sales processes
- Proficient in Microsoft Office programs, especially PowerPoint and Excel; experience in Canva and Figma slides also beneficial
What you'll bring to the role:
- At least 5 years' relevant experience at an agency or client in Financial Services, Technology or Professional Services
- Excellent client engagement skills to build and develop relationships with strong interpersonal and conflict resolution ability
- Knowledge of current marketing and communications trends and best practices
- Organized, with a high level of detail needed to oversee multiple projects simultaneously
- Ability to adapt to swiftly changing priorities
- Demonstrable business acumen and understanding of business sales processes
- Proficient in Microsoft Office programs, especially PowerPoint and Excel; experience in Canva and Figma slides also beneficial
- Knowledge of vendor management/outsourcing a plus
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
Expected base pay rates for the role will be between $90,000 and $150,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).