Receptionist

Receptionist

Pay: $20 per hour

Per diem, as needed schedule

*Please note this is a set schedule and you must be able to work ALL shifts*

At Recovery Centers of America (RCA), every team member plays a critical role in helping individuals reclaim their lives from addiction. As a Receptionist, you will be the first point of contact for patients, visitors, and staff, helping to create a welcoming and safe environment in a healthcare setting that often involves high-emotion interactions. This role requires both professionalism and compassion, especially when supporting individuals at various stages of intoxication or withdrawal.

We're seeking candidates with prior healthcare or behavioral health experience, ideally in a substance use disorder (SUD) setting, who understand the importance of trauma-informed communication and operational precision.

What You'll Do

• Greet patients, visitors, and guests with empathy and professionalism, even in high-stress or emotionally intense situations.
• Facilitate the patient admission process, including welcoming individuals who may be actively intoxicated or in distress.
• Administer Narcan (as needed) in emergency situations, with training provided.
• Answer and route incoming calls with urgency and clarity, providing accurate facility information.
• Support candidates arriving for interviews and appointments with check-in and directional assistance.
• Manage mail, packages, and deliveries in accordance with facility procedures.
• Maintain a tidy, organized front desk and lobby area that reflects RCA's commitment to excellence.

What We're Looking For

• A high school diploma or GED; additional training in medical or behavioral health administration is a plus.
• Prior experience in a healthcare, behavioral health, or substance use disorder treatment setting (required).
• At least one year of experience in a receptionist, administrative assistant, or front desk role (preferred).
• Comfort interacting with individuals who may be experiencing withdrawal, intoxication, or other medical issues.
• The ability to respond calmly in urgent situations, including administering Narcan (training provided).
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and familiarity with HIPAA and patient confidentiality standards.
• Strong multitasking and organizational skills in a fast-paced, patient-facing environment.

*A former patient may not be hired at the same location where they were treated until a minimum of one year has elapsed since the completion of their treatment at that location. Former patients may be considered for employment at locations within RCA other than where they were treated within a year after treatment.

Why Choose RCA?

We understand that providing excellent patient care starts with taking care of our team. That's why we offer:

• Competitive compensation.
• Professional development opportunities through ongoing training and advancement programs.
• A supportive and inclusive workplace culture where many of our team members share a deep personal connection to recovery.

About Recovery Centers of America

Founded in 2015, RCA has treated over 77,000 patients and is on a mission to save one million lives from the disease of addiction. Our treatment centers operate 24/7, providing compassionate, evidence-based care. Many of our team members have walked the path of recovery themselves, bringing a level of understanding and support that makes RCA a uniquely impactful place to work**.

Much like our commitment to save a million lives from addiction, RCA is also committed to hiring a diverse workforce. We embrace people from all walks of life, with all different experiences and we find that unique, diverse minds foster creativity and perspective. No matter your background or whether you've been personally affected by addiction, what matters the most as an RCA employee is having a shared passion for helping people who are suffering from addiction.

RCA is a recovery-friendly workplace.

Recovery Centers of America provides equal opportunity in employment and in the provision of services. We do not discriminate on the basis of race (including hair type, texture, or style), color, age (40 and over), sex (including pregnancy, childbirth, breastfeeding, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex development), ancestry, national origin (including Limited English Proficiency), religious creed, disability, veteran status, or any other status protected by law.

Job Type: Part-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending