Inside Sales Representative

SUMMARY: Position will be an integral part of our sales team, interacting with key contacts via phone, web, email, and other selling tools. Product is sold B to B and is technical in design and usage. Someone with an interest or aptitude in electronics or fire protection would be ideally suited for this role.

DUTIES AND RESPONSIBILITIES:

• Manages the creation and presentation of quotations for opportunities as they are identified.
• Handles inbound calls and provides callers with product and service information.
• Processes Customer Returns (RMAs) and work with Production to ensure an agreeable resolution has been obtained with the customer and policy is followed.
• Gains and retains extensive product selection application knowledge as well as detailed comprehension of customer's requirements.
• Understands customer needs and requirements.
• Research accounts, identify key players and generate customer interest.
• Sources new sales opportunities through inbound lead follow up and outbound cold calls and emails.
• Manages customer projects through the order process. Ability to manage customer projects through completion is preferred.
• Ability to work cross-functionally with Service and Operations teams keeping a customer centric approach.
• Helps generate new business and ensure growth of existing accounts.
• Support trade shows and marketing efforts of the organization.
• Ability to read and edit drawings is a plus, but not required.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Bachelor's degree or three to five years of related experience and/or training; or equivalent combination of education and experience.
• Strong technical solution and developmental skills.
• Strong oral and written communication skills.
• Ability to communicate technical concepts and designs clearly.
• Strong negotiation skills and the ability to establish mutually beneficial commitments and expectations with customers.
• Ability to work across diverse personalities and agendas at various levels of seniority across organizations to achieve goals.
• Strong organizational skills and the ability to manage multiple projects.
• Excellent interpersonal skills.
• Strong team player, work ethic and commitment to job.
• Experience using SalesForce or a similar CRM management tool a plus.
• Experience with SAP or a similar ERP system a plus.

COMPETENCIES:

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

· Oral and written Communication - Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Occasionally travel for training or trade shows
• Occasionally required to walk
• Occasionally required to work in and around a warehouse environment
• Continually required to sit / stand
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear

Job Type: Full-time

Pay: $55, $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person