Case Manager

Posting Information

Posting Number

Posting/Functional Title

Case Manager

University Pay Plan Title

Student Development Specialist II

Location

San Marcos

Department

DHRL Administration

Recruitment Type

Open Recruiting

Job Type

Full-Time

Funding Source

Permanent

Monthly Salary

$3, $4,166.67

Job Category

Exempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

• Master's degree.
• Post-bachelor experience in Student Affairs or Social Work.
• Experience with Case Management involving behavior, care, or crisis intervention
• Experience in crisis management and emergency response efforts in a residential community.
• Ability to manage multiple projects and priorities and meet deadlines.

Preferred Qualifications

• Master's Degree in higher education administration, Social Work, or related field.
• At least one (1) year of experience leading crisis and emergency response efforts in a residential community.
• Experience with case management in a higher education setting involving student conduct, student care, or crisis intervention
• Experience managing residential communities.

Job Description

The Case Manager Coordinator will work to support the unit and aid in case management for student conduct and care within the Department of Housing and Residential Life (HRL). The main role of this position is to provide administrative support to the Assistant Director for Student Conduct and Community Standards with the implementation of the student conduct and care process. The Case Manager will be responsible for the review of conduct cases, assignment of charges, case assignments, and assist with departmental Clery reporting functions. The Case Manager will allow Housing & Residential Life to streamline the departmental conduct and care process to provide consistency with charges and outreach. The Case Manager will bring the HRL conduct process to industry standards. The Case Manager will review, assign, audit, and report key trends or time-sensitive information as needed to the Assistant Director, Director, and Executive Director for Housing & Residential Life.

Job Duties

CASEMANAGEMENT (50%)

• Intake and review incident reports submitted through the Residential Life Incident Report form for student of concern and student conduct criteria using departmental and campus resources.
• Process incident reports into Maxient cases and assign charges and/or student of concern follow-up within the appropriate timeline.
• Assign timelines, progress-oriented tasks, and hearing officers to individual case files based on appropriate guidelines and process benchmarks.
• Ensuring staff are imputing case notes and entering notes with a sense of urgency for a responsive approach to the student process.
• Provide direct guidance, development, and support to in-community staff regarding student of concern cases and response.
• Oversee the creation of mediation resources in partnership with the Assistant Director for Student Conduct

DATABASEADMINISTRATION (20%)

• Provide quality assurance for Maxient user resources including resource links, appropriate charges, analytic tags, letter templates, routing rules, etc.
• Assign appropriate tags, workflow indicators, and milestones within Maxient to ensure ease of access for measurable data.
• Utilize Maxient resources and Maxient help forums to assist the Assistant Director of Student Conduct and Community Standards in system upkeep and application of regular system improvements.
• Assist in the