Regional Fixed Operations Manager

Career area

Insurance

Work Location(s)

IL, MI, MN, NY, PA, TX

Remote?

Yes

Ref #

21495

Posted Date

Working time

Full time

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The successful candidate will lead the design, implementation, and execution of claims monitoring for a designated region of dealers. They will be responsible for driving the achievement of team targets to ensure alignment with Ally's strategic initiatives. Building and maintaining strong relationships with matrix partners at the leadership level is essential to this role. The candidate will address challenges and eliminate obstacles to support team success, while also mentoring and developing team members to enhance team strategies and improve the overall customer experience.

• Lead the development, implementation and administration of innovative strategies to achieve all business targets
• Manage a team of Fixed Operations Specialists driving innovation and loss control strategies through execution of strategic initiatives
• Provide expert guidance and consulting to your team, matrix partners, and dealers
• Lead or supervise onsite consultative reviews
• Collaborate with peers to make decisions regarding day-to-day team responsibilities ensuring consistency across regional teams and supporting operational strategies
• Exercise latitude in decision-making within the broader strategy, with the expectation of delegating tasks to team members
• Oversee performance of the region and individual team member's territories
• Ensure an exceptional experience for dealers and matrix partners
• Manage the team to deliver on quality and servicing expectations
• Oversee the team's core responsibilities including analytical exercises, risk framework processes, and SalesForce processes
• Develop a regular cadence of contacts and meetings with matrix partners to collaborate on loss control strategies within your region
• Create and execute customized development plans for team members based on their tenure and knowledge base, including regular ride-along sessions
• Collaborate across the team to ensure workload leveling
• Demonstrate strong expertise and knowledge within various project processes; participate in and support system enhancements and product development and refreshes. Lead and execute projects as required.
• Escalate concerns as appropriate and work with leadership to remove roadblocks

• 7+ years of relevant experience or equivalent combination of education and experience.
• High School Diploma or GED equivalent required.
• Extensive travel up to 50% required. Occasionally assist with Canadian operations if necessary.
• Proficient in MS Office programs with strong emphasis on excel and Power BI
• Must be self-driven and capable of executing strategy with limited supervision
• Innovative thinker and effective problem solver
• Strong collaboration skills across all levels within the organization
• Excellent written, oral communication, and presentation skills
• Must have fundamental experience with Ally Insurance
• Prior dealership experience preferred, or a background in the automotive industry required
• Ability to have crucial conversations with others including dealer principles and key stakeholders
• Prior leadership experience required
• Proven ability to collaborate effectively with others

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings