assistant store manager

Description
We are seeking a motivated and proactive Store Supervisor For the new Skywalker Ranch store in the Presidio to support daily operations and ensure an exceptional guest experience. The Store Supervisor assists in leading retail floor activities, overseeing merchandising standards, supporting inventory processes, and guiding sales associates to maintain a high-performing and guest-focused store environment.

As a Skywalker brand Ambassador and sales team lead, this position will analyze all aspects of store performance.

Primary Responsibilities
Store Experience & Team Support:

• Maintain an aesthetically appealing, organized, and guest-ready store environment. Support the achievement of daily and weekly sales goals across all product categories.
• Assist with onboarding, training, and mentoring of Retail Associates in partnership with management.
• Consistently deliver exceptional and attentive service to all clientele.
• Provide daily direction to Sales Associates and support smooth store operations.
• Uphold visual merchandising standards in line with brand guidelines and seasonal directives.
• Communicate guest feedback, product insights, and sales trends to Store Management to support future merchandising decisions.
• Report on product sell though and client feedback to make recommendations and decisions for further Merchandising strategy.

Product & Inventory Management

• Develop strong product knowledge to support sales associates and enhance client engagement.
• Oversee and participate in routine operational tasks including shipping/receiving, stock organization, restocking, and inventory accuracy.
• Review receiving documents, transfers, damages, and returns to ensure proper handling and documentation.
• Assist with sales reporting, cycle counts, and periodic inventory processes.
• Help monitor stock levels to minimize loss and maximize product availability.

General Duties: Additional responsibilities based on your unique talents/abilities

• Perform a variety of store related tasks with flexibility and efficiency.
• Ensure compliance with company policies regarding safety, security, cash handling, and store maintenance.
• Assist in reviewing store operations to maintain smooth workflow and adherence to standards.
• Help maintain store security protocols and ensure a safe environment for guests and staff.
• Support problem-solving and contribute ideas that improve service, efficiency, and productivity.
• Collaborate closely with the store team to provide seamless, discreet, and thoughtful service.
• Anticipate guest needs and respond promptly with professionalism and confidentiality.
• Other duties as assigned.

Requirements
Education / Experience:

• 2-4 years of retail or boutique supervisory experience (luxury preferred)

Required Skills / Competencies

• Strong understanding of premium or luxury clientele expectations.
• Ability to guide, support, and motivate sales teams.
• Strong communication, interpersonal, and organizational skills.
• Ability to work in a fast-paced environment with shifting priorities.
• Excellent customer service and problem-solving skills.
• Ability to work independently and exercise sound judgment.
• Proficient with MS Office; experience with POS or inventory systems is a plus.
• Well-organized with strong multitasking abilities.
• Able to remain calm under pressure.
• Flexible schedule including weekends, evenings, and holidays.
• Professional appearance and demeanor.

Technical Skills

• PC Proficient in MS Word and Excel
• Ability to use keyboard/mouse up to 8 hours per day.