Front Desk Concierge

Front Desk Concierge

Location: Chicago, IL

Northwest , North, and Southwest locations

Summary

The Front Desk Concierge is the first point of contact for patients and plays a critical role in creating a welcoming, professional, and compassionate experience. This individual manages front desk operations, patient check-in/check-out, scheduling, and administrative support while maintaining confidentiality and exceptional customer service in a fast-paced medical environment.

Key Responsibilities

Patient Experience & Front Desk Operations

• Greet patients and visitors warmly, ensuring a positive first impression
• Check patients in and out accurately and efficiently
• Verify patient demographics, insurance information, and required documentation
• Collect co-pays, payments, and obtain necessary signatures
• Manage patient flow and communicate delays or updates as needed

Scheduling & Communication

• Schedule, reschedule, and confirm appointments across providers and services
• Answer incoming phone calls, voicemails, texts, and portal messages promptly
• Route patient inquiries to appropriate clinical or administrative staff
• Provide general information regarding clinic services, policies, and next steps

Administrative & Office Support

• Maintain accurate patient records in the EMR/EHR system
• Scan, upload, and organize patient documents
• Coordinate referrals, records requests, and basic insurance-related tasks as assigned
• Support clinic staff with administrative needs to ensure smooth daily operations

Compliance & Professional Standards

• Maintain HIPAA compliance and patient confidentiality at all times
• Follow clinic policies, procedures, and safety protocols
• Represent the practice with professionalism, empathy, and discretion

Qualifications

Required

• High school diploma or equivalent
• 1+ year of experience in a medical office, healthcare front desk, or customer-facing role
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Comfort with EMR/EHR systems and basic computer applications

Preferred

• Experience in a specialty medical practice (e.g., fertility, OB/GYN, outpatient clinic)
• Insurance verification or medical billing familiarity
• Bilingual skills a plus

Skills & Competencies

• Patient-centered mindset with strong customer service skills
• Ability to multitask and prioritize in a busy clinical environment
• Calm, professional demeanor under pressure
• Team-oriented with a proactive approach to problem-solving

Pay: $ $27.24 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: In person