Lead Computer Technician

Job Overview
We are seeking a dynamic and experienced Lead Computer Technician to spearhead our technical support team and ensure seamless operation of our IT infrastructure. In this pivotal role, you will oversee the maintenance, troubleshooting, and optimization of computer systems, networks, and hardware across our organization. Your expertise will drive efficiency, enhance user experience, and uphold the highest standards of IT service delivery. If you thrive in a fast-paced environment and are passionate about empowering teams through technology, this opportunity is for you

Duties

• Lead and coordinate the daily activities of the computer support team, ensuring timely resolution of technical issues
• Provide advanced technical support for hardware, software, operating systems (Windows, macOS, Linux), and network infrastructure
• Manage computer management systems, including asset tracking and inventory control
• Oversee network configurations such as LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other security protocols to safeguard organizational data
• Troubleshoot software issues across various platforms using tools like ServiceNow, Jira, and BMC Remedy to document incidents and track resolutions
• Support desktop support functions by assisting users with operating system problems, hardware malfunctions, and peripheral device setup
• Maintain IT infrastructure health by monitoring network performance and implementing necessary upgrades or repairs
• Collaborate with cybersecurity teams to implement firewall rules and VPN configurations that protect sensitive information
• Facilitate training sessions for staff on new software applications or system updates to improve overall technical literacy

Skills

• Proven experience in providing comprehensive IT support and technical troubleshooting across multiple operating systems including Windows, macOS, and Linux
• Strong knowledge of computer networking concepts such as LAN setup, VPN configuration, firewalls, and LAN troubleshooting
• Expertise in managing computer hardware components and performing repairs or upgrades as needed
• Familiarity with help desk ticketing systems like ServiceNow, Jira, or BMC Remedy for incident management
• Excellent communication skills to effectively liaise with team members and end-users at all levels
• Ability to lead a team by delegating tasks efficiently while maintaining high standards of service quality
• Proficiency in Microsoft Office Suite for documentation and reporting purposes
• Understanding of IT infrastructure components including servers, switches, routers, and operating systems management
• Knowledge of security protocols including firewall management and VPN setup to ensure data protection
• Strong customer service orientation with a proactive approach to problem-solving

Join us as a Lead Computer Technician where your expertise will shape the backbone of our technological environment Bring your passion for innovation and your commitment to excellence—help us deliver outstanding IT solutions that empower our organization every day

Job Type: Part-time

Pay: From $200.00 per month

Expected hours: 8 – 30 per week

Work Location: In person