Front Desk Agent

Overview
Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this lively role, you will be the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining a vibrant atmosphere. Your proactive approach and excellent communication skills will help foster guest satisfaction and loyalty, making every stay enjoyable and effortless. This paid position offers an exciting opportunity to develop your hospitality management skills in a fast-paced, guest-focused environment.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
• Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately
• Handle guest inquiries, requests, and complaints with a positive attitude, ensuring swift resolution and guest satisfaction
• Maintain accurate guest records, reservations, and billing information using hotel management software
• Conduct night audits to reconcile daily transactions, ensuring financial accuracy and reporting compliance
• Provide detailed information about hotel amenities, local attractions, and services to enhance guest experience
• Uphold high standards of phone etiquette and customer service to foster guest relations and promote a welcoming environment

Skills

• Strong background in hospitality management and hotel operations with previous hotel experience preferred
• Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world
• Exceptional customer service skills with a focus on guest relations and hospitality excellence
• Knowledge of front desk procedures, hotel management systems, and night audit processes
• Excellent phone etiquette and experience handling multi-line phone systems in a professional setting
• Ability to remain calm under pressure while managing multiple tasks efficiently during busy periods
• Passion for hospitality, with a genuine desire to create positive guest experiences through attentive service

Embark on a rewarding career where your enthusiasm makes every guest feel valued We're dedicated to supporting your growth in the hospitality industry while providing a lively work environment filled with opportunities to shine.

Pay: $9.00 - $11.00 per hour

Expected hours: 8.0 – 32.0 per week

Benefits:

• Employee discount

Work Location: In person