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About
This role will be based in our Leeds office, and we offer a hybrid working pattern of 3 days in the office and 2 days WFH. JOB ROLE AND RESPONSIBILITIES
Manage and monitor production SSL certificates, encryption keys, and CDN systems (such as Cloudflare or Akamai) to ensure security and optimal performance. Proactively monitor production logs (using tools like Dynatrace or Cloudflare) for errors, anomalies, and performance issues; investigate root causes and resolve or escalate as needed. Report identified issues to the development team’s backlog, providing clear documentation and actionable insights for resolution. Collaborate with development team to troubleshoot incidents and implement solutions that improve system reliability. Manage post-incident reviews, contributing to continuous improvement and knowledge sharing across the team. Monitor daily order processing systems for failures or anomalies, investigate and resolve issues affecting order flow, liaising with relevant teams as needed. Document incidents and resolutions to support continuous improvement and knowledge sharing. Contribute to the automation of monitoring, alerting, and deployment processes. Support the implementation of DevOps best practices across the team. ESSENTIAL SKILLS AND QUALIFICATIONS
Basic knowledge of DevOps principles and practices. Experience with production monitoring, log analysis, and incident management. Familiarity with SSL certificate management and key rotation. Understanding of order processing systems in an ecommerce or digital environment. Experience with ticketing/backlog management tools (e.g., Jira, Azure DevOps). Strong analytical and problem-solving skills. Good communication and documentation abilities. Ability to work collaboratively with development and the operations teams providing timely support to the back-office users from different regions. Experience managing and monitoring CDN systems such as Cloudflare or Akamai, including configuration, troubleshooting, and performance optimisation. DESIRABLE SKILLS
Experience with cloud platforms (e.g., AWS, Azure, GCP). Scripting or automation skills (e.g., Bash, Python, PowerShell). Familiarity with CI/CD pipelines and infrastructure as code. Knowledge of containerisation (e.g., Docker, Kubernetes). WHO ARE WE?
Iconic British brand ghd is a global leader in high end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand! Merging science and innovation, with luxury beauty and style; ghd combines cutting edge technologies and beautiful designs to create the most technically advanced hair tools in the world. ghd tools deliver “safer for hair” heat styling that have become an essential part of the daily lives of professional hair stylists and consumers globally. Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform lives with the power of a good hair day! Notice to Employment businesses/ Agencies. ghd does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. ghd shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
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Languages
- English
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