Information Technology Engineer

CloudHQ, LLC

London, England, United Kingdom

London, England, United Kingdom

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About

CloudHQ is a global leader in hyperscale data center solutions, delivering secure, high-performance, and highly reliable facilities for some of the world’s largest technology companies. We foster a culture of precision, safety, and operational excellence. This IT Technician is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions.
Responsibilities
Provide IT support to internal users and contractors across the data center organization, covering Level 1–3 issues as required.
Manage and resolve tickets via the company’s IT service management/ticketing system, ensuring timely updates and clear communication with end-users.
Install, configure, and maintain end-user devices (laptops, mobile devices) in a Microsoft Windows environment.
Support Microsoft 365 applications (Outlook, Teams, OneDrive) and troubleshoot related issues.
Manage and support BOX (file system) for users globally.
Manage and support Azure cloud services, including identity management with Microsoft Entra ID (Azure AD).
Deploy, configure, and monitor mobile device management (MDM) solutions (e.g., Intune or equivalent).
Ensure compliance with GDPR and company security policies in all IT operations.
Provide onboarding and offboarding IT support for employees and contractors (accounts, permissions, devices).
Maintain accurate IT documentation, asset inventory, and configuration records.
Escalate complex technical issues to senior engineers or vendors when needed.
Collaborate with network, security, and data center operations teams on cross-functional issues.
Participate in IT projects such as software rollouts, upgrades, or infrastructure improvements.
Deliver user training and guidance to improve IT literacy across the organization.
Requirements
Proven experience as an IT Support Engineer, Systems Engineer, or similar role (Level 2–3 support).
Strong hands‑on experience with Microsoft 365 environment and Azure cloud services.
Practical knowledge of Microsoft Entra ID (Azure AD), including user and group management.
Solid understanding of Windows operating systems and administration.
Experience with MDM solutions (Intune or equivalent) for device enrollment, compliance, and remote management.
Familiarity with IT service desk/ticketing systems and ITIL best practices.
Knowledge of GDPR requirements and IT security best practices in enterprise environments.
Strong troubleshooting skills across hardware, software, and cloud services.
Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
Strong organizational skills and the ability to manage multiple priorities.
Willingness to work flexibly across support levels (L1–L3) as business needs dictate.
Professional certifications such as Microsoft Certified: Azure Fundamentals, Azure Administrator Associate, M365 Modern Desktop Administrator, ITIL, or CompTIA are an advantage.
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London, England, United Kingdom

Languages

English

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