Front Desk Associate

Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Multilingual candidates are highly encouraged to apply, as they will enhance our guest services.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle reservations and provide information about hotel amenities and services.
• Respond to guest inquiries and resolve issues promptly, ensuring guest satisfaction.
• Operate phone systems to manage incoming calls and relay messages effectively.
• Maintain accurate records of guest accounts and transactions.
• Assist with night audit duties as required, ensuring all financial transactions are correctly processed.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
• Uphold hotel policies regarding safety, security, and confidentiality.

Requirements

• Previous experience in a hotel or hospitality environment is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Proficiency in phone etiquette and handling phone systems.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Multilingual abilities are a plus; proficiency in additional languages enhances communication with diverse guests.
• Excellent organizational skills and attention to detail.
• Strong interpersonal skills with the ability to work well in a team-oriented environment.
• Familiarity with front desk operations and reservation systems is advantageous.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day

Job Type: Part-time

Pay: From $14.05 per hour

Benefits:

• Employee discount

Work Location: In person