SI Business Analyst

We are seeking a strategic and results-driven System Integration (SI) Business Analyst to join our team and drive seamless integration between business needs and technical delivery. The ideal candidate will bring deep domain expertise in insurance and/or healthcare systems, combined with proven experience in leading enterprise-level integrations, process automation, and digital transformation initiatives.

This role requires strong analytical skills, stakeholder management, and a collaborative mindset to deliver scalable, secure, and efficient system solutions.

What You'll Be Doing

Collaborate with clients and internal teams to capture, translate, and document integration requirements and business rules

Perform gap analyses on existing systems, define integration strategies, and recommend scalable solutions

Drive cross-functional alignment between business stakeholders, developers, QA, and compliance teams

Design and document integration workflows, including mapping user journeys, triggers, and automation rules

Define functional specifications for APIs, data capture layouts, workflow steps, and role-based access controls

Configure systems to support billing, claims, and premium audit processes in alignment with regulatory requirements

Lead the documentation and setup of new Programs, Lines of Business, Coverages, and related business entities

Analyze data requirements for insurance forms, map system data to output formats, and support rules configuration

Guide development and QA teams through user stories, sprint planning, and backlog grooming

Develop and execute test plans to validate data integrity and functional performance of integrated systems

Provide post-implementation support, triaging production issues and optimizing ongoing system performance

Contribute to the digital transformation of client ecosystems, identifying opportunities for workflow automation and operational efficiency

Act as a liaison between technical and non-technical stakeholders, ensuring alignment throughout project lifecycle

What We're Looking For

Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field

10+ years of experience in business systems analysis, enterprise integrations, and insurance/financial platforms

Proven track record in requirements elicitation, business process design, and Agile SDLC environments

Expertise in configuration design, triage, testing, and implementation of enterprise system integrations

Hands-on experience with tools such as Salesforce, Jira, DocuSign, and API platforms

Strong understanding of RESTful APIs, JSON, XML, and integration workflows

Excellent analytical and problem-solving skills with a focus on delivering scalable solutions

Skilled communicator capable of translating complex requirements into clear functional documentation

Certified Agile Coach or similar Agile framework expertise is a plus

Experience with ConceptOne (C1) or similar policy administration systems is a plus