Case Manager

So a case manager and a clinician walk into...
our NEW Trauma Recovery Center
Our team is growing,
and we are searching for a
bilingual Spanish/English Outreach Case Manager
. Join us in advocating for victims of crime

About Cplc Arizona's Trauma Recovery Center Grant
CPLC is proud to have been awarded a grant from the Arizona Department of Health Services to pilot one of the first Trauma Recovery Centers in the state of Arizona The Trauma Recovery Center serves recent victims of violent crime, including survivors of physical assault, sexual assault, gunshot wounds, stabbings, domestic violence and human trafficking. Clinical services are short-term and trauma-informed, providing individual and group psychotherapy as well as comprehensive clinical case management. Our team is fully bilingual Spanish/English speaking.

HYBRID REMOTE
The team works hybrid remotely, from home, office and the field. Services are provided through both telehealth and in-person services. Candidates must be willing and available to work in the office and field as required, during office hours.

HOW WILL YOU MAKE AN IMPACT?
Through community outreach and case management, you will connect victims with Trauma Recovery Center services and work as a member of an interdisciplinary team.

• Lead client assessments and develop individualized service plans to identify needs and connect clients to essential resources, including financial entitlements, housing, and legal assistance (such as U-Visas and asylum evaluations).
• Provide hands-on advocacy and support, serving as a liaison with law enforcement, the District Attorney's Office, and community agencies to help clients navigate reporting, restraining orders, and other legal processes.
• Conduct home and community visits for outreach and follow-up, ensuring continuity of care for clients who cannot attend scheduled appointments.
• Coordinate and participate in education and outreach activities to raise awareness of services and strengthen partnerships with community organizations, expanding access for victims of violent crime.
• Maintain accurate documentation and compliance with HIPAA and agency standards while delivering culturally competent, client-centered care in collaboration with clinicians and interdisciplinary teams.

WHAT MAKES YOU A GREAT OUTREACH CASE MANAGER?

• You are called to work with victims of crime, including survivors of domestic violence and sexual assault. You are trauma-informed, non-judgmental and committed to advocacy, professionalism, and empathy.
• You have the skills. Your skills in navigating resources, linking clients to services, and networking with partner agencies and organizations are an asset to the team.
• You are inclusive and community-oriented. You always show awareness and sensitivity to cultural details and community practices of low-income and at-risk families, including Spanish-speaking clients.
• You LOVE documentation Ok, maybe you don't LOVE it lol BUT you are great at getting notes in on time, following-up, communicating, meeting deadlines, managing your case load, and complying with HIPPA.
• You enjoy being out in the community. Meeting clients, potential clients and community partners is energizing. You know this work can't get done by sitting behind your computer, and you are ready to go

Minimum Qualifications

• Required: High School Diploma or GED with 3 to 5 years of experience providing Case Management services

• Preferred: Bachelor's Degree in Communications, Human Services, or related field and equivalent experience (1-3 years)

• Experience within the domestic violence and/or sexual assault field preferred

• Bilingual in Spanish and English Required
• Possess a valid driver's license and ability to be insured under the automobile insurance policy.
• Able to obtain fingerprint clearance card, CPR and First Aid certificates.

Other Requirements

• Able to work a flexible schedule as needed per program requirements
• Able to work with victims in crisis and be able to offer supportive services
• Excellent verbal and written communication skills
• Excellent organization and time management skills
• Proficiency in computer software systems, including Microsoft Office, which includes Excel, Word, PowerPoint, etc.

Benefits
We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits:

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings