Front Desk Associate

Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.

Duties

• Greet guests upon arrival with a friendly and professional demeanor.
• Manage check-in and check-out processes, ensuring accuracy in guest information.
• Handle reservations and cancellations.
• Respond to guest inquiries and provide information about the spa and services.
• Maintain the front desk area in a clean and organized manner.
• Address any guest complaints or issues promptly and professionally.
• Communicate with contractors on scheduling and assist in any questions they might have.

Skills

• Strong computer literacy
• Creative in problem solving
• Excellent organizational skills to manage documentation effectively.
• Proven time management abilities to prioritize tasks in a fast-paced environment.
• Exceptional customer support skills, ensuring guests feel valued and attended to.

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 12 – 18 per week

Work Location: In person