IT Specialist

Nextdoor (NYSE: NXDR) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 340,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at  

This IT Systems Engineer role is pivotal in designing, building, and maintaining enterprise identity and access management across Okta and integrated SaaS systems. By owning identity governance at scale, including SSO/SCIM integrations, automated employee lifecycle (Joiner/Mover/Leaver), and self-service access workflows, you'll help reduce security risks and improve operational efficiency. Working with stakeholders in Business Technology, People, and Engineering, you'll build event-driven automations, enforce access policies, and maintain SOX/compliance standards through reliable integrations and processes. This work drives strategic growth and supports the company's digital transformation.

At Nextdoor, we offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees.  

If you excel at resolving complex Okta and identity issues, thrive as the escalation point for IT support, and enjoy building automation that removes friction for employees, this is the role for you. Your work will ensure reliable, secure access to the tools our teams rely on every day, reduce time-to-resolution for critical incidents, and enhance our team's capabilities through better processes, documentation, and mentorship.

Your responsibilities will include: 

• Administer Okta by managing SSO/SAML/OIDC, SCIM provisioning, groups, policies, MFA, and app assignments with clear ownership and audit trails, ensuring security and efficiency that support organizational success
• Design and operate self-service access workflows through Okta Request conditions, including approval routing, compliance tracking, and Jira integration for visibility and auditability
• Build and maintain integrations across People (Workday), identity platforms (Okta), and SaaS applications (Google Workspace, Atlassian) using Okta Workflows, , Workato, and API/webhook patterns to automate processes and increase efficiency
• Own end-to-end employee lifecycle automation (Joiner/Mover/Leaver), including provisioning, access grants, and deprovisioning workflows. Document recovery paths for exceptions and verify alignment with the downstream systems
• Implement secure workarounds for SaaS applications that don't support SSO, including service