Operations Technician

Skills:

• 2+ years in Tier 2/3 tech support, maintenance, troubleshooting
• NOC or ops support experience (not traditional IT NOC)
• Fast learners, independent workers
• Go-getters — high performers can promote early
• No certifications required, but Net+/Sec+ or degrees are a plus

JOB DESCRIPTION:

The Operations Technician is responsible for work in our Regional Operations team in the VCC. This position will work to support our operations across the United States as well as parts of Canada. The Ops Technician is responsible for remote troubleshooting, site and roadside monitoring and general uptime for devices managed by the VCC. In this role you will be dedicated to keeping our clients roadside network devices online and operating at peak efficiency.

Essential Responsibilities:

• Ensure compliance with company policies and regulatory requirements.

• Maintain accurate and detailed records of all