Host

Job Title: Host

FLSA Status (US): Hourly

Direct Oversight: Restaurant Operations

Reports To: General Manager

Job Summary:

Our Host team members are the first representation of JINYA brand. Our Host expectations are to showcase our friendly and approachable atmosphere through continuous smiles, cheerful, energetic and engaging disposition, and always exude positivity and professionalism. Host team members support the front of house team, including servers, food runners and management, with direct or indirect guests needs and ensuring an amazing dining experience.

Primary Responsibilities:

• Greet guests as they arrive, ensuring proper seating arrangements and reservations check-in or providing a proper wait-list time, if necessary. Engage with guests to ensure a great dining experience
• Embrace the JINYA culture and participate in collective proper company greeting, such as "Irasshai" and "Arigato"
• Provide guests with menus, answering any initial questions and assisting guests with any special accommodations
• Communicate clearly and concisely in a positive and professional manner with guests and team members, both front and back of the house operations. Answer phone calls, take reservations and assign guests to proper tables while maintaining consistent server rotation
• Ensure cleanliness of Host station, including front door or any area visible to guests upon arrival
• Support front of house team operations, such as refilling beverages, organizing table arrangements, table maintenance, polishing pates or glasses, resetting tables or other necessary items as requested or needed
• Respond to minor guest complaints, and alerting management of any major or critical guests or service concerns
• Know restaurant information, such as hours of operations, menu, allergies, table numbers,