Gaming Ambassador

BIG BENEFITS OF WORKING AT THE MINT:

• Weekly Pay
• Up to $2,000 in bonuses your first year
• Competitive Health, Dental and Medical Benefits starting at $30/week
• Fully paid company life insurance
• 401K with Company Match
• FSA/HSA
• We have BIG FUN

JOB RESPONSIBILITIES:

• As a BIG Service Ambassador consistently delivers an exceptional guest experience throughout the shift.
• Anticipates guest's needs and is intentional in establishing a rapport with all guests.
• Observes and maintains contact with guests within an assigned section of the gaming floor and enhances the guest experience through the service provided.
• Knowledgeable of the membership benefits of the player's loyalty program and the importance of the guest playing with their card.
• Capable of answering guest inquiries about the player's loyalty program and willing to ask for assistance when necessary.
• Is vigilant in identifying guests not playing with a loyalty card and approaching them in a friendly and helpful manner to encourage the use of the card.
• Takes the initiative to offer a player's loyalty card to non-members and execute the sign up.
• Assists in the reprinting of the player's loyalty card for those guests who forgot their card or misplaced it.
• Initiates, and accurately verifies jackpot payouts.
• Performs currency exchanges and other cash transactions with the highest attention to detail.
• Performs minor repairs on gaming terminals, including bill validator and printer jams, as needed.
• Provides guest assistance in the event of a minor malfunction of a terminal and requests assistance for malfunctions requiring advanced technical skills.
• Ensures optimum terminal operation and minimal terminal down time by immediately reporting any malfunctions to the supervisor.
• Responsible and accountable to comply with all key control policies and procedures.

EDUCATION AND EXPERIENCE:

• High school diploma or general equivalency diploma (GED) preferred.
• Internal candidates must meet the eligibility requirements as provided in the